Overview
Languages
English
Education
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Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
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Computer hardware or software retailer/wholesaler
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Persons with disabilities
- Newcomers to Canada
- Mature workers
- Visible minorities
- Youth
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.