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front desk agent

Posted on April 02, 2025 by Employer details Amsterdam Inn & Suites

Job details

*Sussex Front Desk Agent* The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies. *Key Duties & Responsibilities:* * Adhere to hotel policies and procedures. * Maximize revenue by converting inquiries into bookings. * Accurately register guests and handle room assignments. * Coordinate VIP and special requests. * Operate front desk systems, process payments, and balance shift totals. * Handle room reservations, respond to emails, and manage inventory. * Maintain records, including guest registration and billing. * Assist with housekeeping coordination and maintain positive working relationships. * Perform basic maintenance tasks as needed. * Ensure a clean and organized front and back office. * Report guest complaints or security issues. * Provide local area information and transportation details. * Utilize the building management system to oversee our property-managed apartment complexes. * Clean public areas as required. * Cook and refill the breakfast buffet. * Handle laundry duties. *Skills & Qualifications:* * Strong interpersonal and communication skills. * Ability to sell and negotiate. * Proficiency in English; knowledge of French is a plus. * Basic maintenance skills. * Ability to multitask. * Eligibility to work in Canada. *Competencies:* * Customer Focus * Teamwork * Problem Solving * Professionalism * Reliability *Physical Requirements:* * Ability to stand for long periods and lift up to 25 pounds occasionally. Job Types: Part-time, Permanent Pay: $15.75-$16.50 per hour Benefits: * Dental care * Extended health care * On-site parking * RRSP match Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Night shift * Weekends as needed Ability to commute/relocate: * Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required) Language: * English (required) Work Location: In person