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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on April 10, 2025 by Employer details South Saskatchewan Animal Hospital

Job details

Our team at *South Saskatchewan Animal Hospital *team is looking for another Customer Service Representative (CSR) to join us! The CSR's primary duties are interacting with clients and our team to provide consistent, compassionate, excellent customer and patient service. Qualified individuals must possess critical thinking and problem-solving skills, attention to detail, a compassionate and positive attitude, excellent multi-tasking and communication skills! New to this industry? No problem. You bring the passion and we will provide the training! *Essential duties and responsibilities required of the position include:* Being attentive to client and patient needs Interacting patiently and compassionately with clients to: ? Answer and triage calls on a multi-line phone system ? Schedule appointments and procedures ? Check-in and admit patients ? Process payment and deposits for services, products and/or prescriptions ? Follow-up on procedures and services ? Educate about our products and services Managing record requests from other hospitals and specialty practices Maintaining proper & confidential documentation in an electronic medical record Relaying appropriate information to/from clients to appropriate team members Maintaining a neat and organized work space *What you bring to the position:* Commitment to outstanding customer service High School Diploma or G.E.D. Minimum 2 years of customer service experience Able to use Windows based computer systems, word processing, email and web search Ability to lift 30-50lbs safely A love for all things cute and cuddly! *What we commit to you:* Training for the position and team support whenever you need it Above average wage A great health and dental benefits package Substantial pet care discounts RRSP matching program $500/year Wellness Allowance Trupanion pet insurance discounts Our CSR's work on a general rotational basis consisting of 14-15 shifts per month, typically 12 hours in length (some shorter shifts as needed), including some weekends and stat holidays. Yes, you will enjoy approximately 15 days off per month! Flexibility to work early mornings shifts and late evening shifts is a requirement for this position. If you are committed to exceptional customer service within a positive and collaborative team environment, we encourage you to submit your resume and cover letter detailing the knowledge and skills that qualify you for this position. We look forward to meeting you! Job Type: Full-time Pay: $17.50-$22.00 per hour Work Location: In person