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sales associate

Posted on April 17, 2025 by Employer details Berwick Home Hardware

Job details

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit card, debit card) using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry. *DUTIES / RESPONSIBILITIES:* * Assist customers in locating merchandising in store, on homehardware.com, as well as processing special * Assure customers are greeted within 30 seconds of entering the store or your department. * Determine customer?s needs by asking open-ended questions. * Communicate product knowledge to the customer as appropriate. * Assist customers in locating and comparing merchandise. * Assist customers with finding all items needed to complete their project. * Process special orders for non-stock or out of stock items. * Assist customers with carrying out of large or heavy items. * Relieve as cashier when necessary. * Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash. * Advise the designated manager of shortages, damaged goods, back-orders etc. * Change prices on merchandise, bins, displays, etc. as necessary. * Build special displays and signage for sales, promotions and other special events. * Remove sales and promotional displays, prices etc. and rearrange stock following promotional events. * Help unload incoming trucks. * Participate in regular cycle counting, and assist in taking annual inventory counts. * Attend store meetings, training sessions, etc. as required. * Work on special projects as assigned by department manager. * Work on additional duties and assignments as assigned by management. * Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected. *Qualifications:* * Ability to work a flexible schedule including Saturdays and holidays. * Friendly and helpful attitude toward customers. * Excellent communication skills. * Willingness to learn. * Good mathematical skills. * Prior retail experience beneficial. * Creative abilities for making attractive in-store displays. * Willingness to continually develop professional skills and knowledge base. * Ability to work co-operatively in a team atmosphere * Ability to lift up to 50 lbs. Job Type: Full-time Benefits: * Dental care * Paid time off * Store discount * Vision care Shift: * Day shift Work days: * Monday to Friday * Weekends as needed Work Location: In person