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analyst, systems

Title posted on CareerBeacon - Salesforce and Digital Business Analyst

Posted on April 23, 2025 by Employer details Scotiabank

Job details

Requisition ID: 222944Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. You will be working with a project team to successfully deliver L1 and BA support to provide excellent user experience by providing problem resolution into Scotiabank's production system environment. The role will focus on CMS [content management system] and CRM systems supporting the Asset Management line of business. The role will provide the opportunity to work within the bank's agile environment by participating in daily stand-ups, retrospectives, and sprint reviews. As a member of a delivery team, you will assist in the design and support the development phases in order to meet the client needs/timelines and to support IT&amp;S partners and will participate in both front and backend design. The main function of this role is to perform the analysis and daily functional support of Dynamic Web Products (consisting of Dynamic Public and Advisor Web Site), Investor Portal (our Client Web Site) and Salesforce. The Application Support Analyst will be responsible for implementing standards and best practices around the development of application services. L1 support Engineers have basic knowledge of product/service and skill to troubleshoot issues like password reset, software installation/uninstallation/reinstallation. Is this role right for you? In this role you will: Participate in meetings regarding user requirements and design throughout the development phase of the project Acts as the Subject Matter Expert Proactively partners with business line representatives to drive improved technology solutions that support business strategy Participates as technical or business consultant in design, development, coding, testing, and debugging new packaged solutions or significant enhancements to existing applications implementation Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities Supports one or more highly complex business processes Maintain, support and enhance existing applications Develop training materials and procedures, or train users in the proper use of softwareDo you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: Working knowledge of CRM [Salesforce] and Wealth Management Hands-on technical working knowledge/experience with web based technologies Basic knowledge of programming languages in order to comprehend reading code and basic functions, i.e., SQL Minimum of 3-5 years related work experience in the mutual fund industry and Salesforce Admin Experience in the financial service industry is preferred Salesforce Admin Certification Understanding of Salesforce platform Financial Service Cloud and other modules, including configuration, customization, data loader and administration. Ability to analyze data, identify trends, and generate insights using Salesforce reports and dashboards. Understanding how data is structured, stored, and used within Salesforce. Understanding of Customer Relationship Management principles and their application within Salesforce. Ability to identify and resolve issues, both technical and business-related, within Salesforce. What's in it for you? Diversity, Equity, Inclusion &amp; Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow &amp; participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability &amp; veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessibl