nail and spa service manager

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Establish or implement policies and procedures for staff
• Plan and control budget and inventory
• Hire, train and supervise staff
• Address customers' complaints or concerns
• Train staff in job duties, sanitation and safety procedures
• Schedule and confirm appointments
• Plan and prepare work schedules
• Perform administrative tasks
• Obtain and process information required to provide customer service
• Maintain inventory of supplies, equipment and uniforms
• Maintain accurate records
• Enforce policies and procedures
• Answer written and oral inquiries
• Answer telephone and relay telephone calls and messages
• Greet customers
• Maintain clean and safe work environment
• Handle cash transactions
• Clean and maintain office, supply area or warehouse
• Supervisory Experience
• Work with the marketing department to understand and communicate marketing messages to the field
• Resolve complaints and claims
• Monitor staff performance

Additional information

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

• Free parking available
• On-site amenities
• Other benefits
• Team building opportunities
• Parking available