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analyst - market research

Title posted on CareerBeacon - TDS Operations Analyst III

Posted on April 25, 2025 by Employer details TD Bank

Job details

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:TD SecuritiesPay Details:$65,600 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:CustomerProvide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services functionIdentify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service deliveryLead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologiesAct as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiativesCommunicate project status and provide timely escalation of issues to senior management to ensure project objectives are metContribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficienciesProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsAccountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groupsProvide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriateMaintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end processWork closely with other internal bank partners to ensure all clients' needs are metShareholderSupport the timely and accurate completion of business processes and procedures according to SLA requirementsDevelop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectivenessActively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialityAnalyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectivesContribute to the development/delivery of presentations/ communications to management or broader audiencesMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processesAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code