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guest service agent

Posted on April 25, 2025 by Employer details Four Points by Sheraton Hotel & Suites London ON

Job details

The *Four Points by Sheraton Hotel & Suites* *London*, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, Vic's on Wellington Restaurant and Bentley?s Lounge, is looking for an energetic Guest Service Agent to join our team. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while visiting us. *Responsibilities* * Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times. * Checks guests in and out of the Property accurately and in a timely manner. * Handles guest enquiries and provides information on local attractions and gives directions as required. * Takes reservations as required in the absence of the Reservations Supervisor. * Answers all telephone calls in a professional friendly manner. * Equips the front desk at the commencement of each shift with the adequate stationary and forms. * Records guest comments for the information of the Front Office Manager. * Receive letters, packages etc. and distribute them * Prepare outgoing mail by drafting correspondence, securing parcels etc. * Check, sort and forward emails *Requirements* * *Must be able to work 35-40 hours per week. PART TIME HOURS NOT AVAILABLE! * * *No students.* * *Available for all shifts; 7am-3pm, 3pm-11pm, 11pm-7am* * _*Must be located in the London, Ontario region.*_ * Proven experience as front desk representative, agent or relevant position is an asset * Familiarity with office machines (e.g. fax, printer etc.) * Proficient in English (oral and written) * Excellent knowledge of MS Office (especially Outlook, Excel and Word) * Strong communication and people skills * Good organizational and multi-tasking abilities * Problem-solving skills * Customer service orientation * Reliable transportation * Available any day of the week including weekends and holidays *Employee Perks* * Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts. * Competitive Benefits Package If you are interested in applying for this position, please forward your resume and cover letter attention to Ahmad Mohasseb, Front Office Manager. Job Types: Full-time, Permanent Pay: From $17.50 per hour Additional pay: * Overtime pay Benefits: * Dental care * Discounted or free food * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Morning shift * Night shift * Weekends as needed Experience: * Front Desk at a Hotel: 1 year (required) Work Location: In person