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clerk, customer service

Title posted on Nova Scotia Public Service Commission - Customer Service Representative (Clerk 3)

Posted on April 28, 2025 by Employer details The Government of Nova Scotia

Job details

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Us</b></H2></div><div><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Service Nova Scotia, our team works together throughout the Province to build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services. </span></span></p><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Service excellence is at the heart of everything we do. We aim to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.</span></span></p><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Citizen Services, as a branch of Service Nova Scotia, represents the face and voice of the Province of Nova Scotia. We demonstrate excellence in client service by interacting with clients, providing information about government programs and services, and processing requests received across the channels of in-person, mail, fax, digital, and phone. We strive to meet and exceed service within turnaround times, and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Our Opportunity</b></H2></div><div><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Do enjoy working in an in-person front-line environment and helping clients? Are you looking for an exciting and rewarding career with lots of potential? Then we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia.</span></span></p><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks). The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment. Build a fulfilling career with room for movement within our department and across government.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Primary Accountabilities</b></H2></div><div><p> </p><ul type="disc"><li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs. </span></span></li><li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.</span></span></li><li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Serve many clients every day accurately and efficiently helping them register vehicles, obtai