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receptionist

Title posted on indeed.com - Front Desk Receptionist

Posted on April 29, 2025 by Employer details Niagara Health & Rehab Centre

Job details

*Patient Experience Coordinator / Front Desk Receptionist* Niagara Health & Rehab Centre is seeking a part time Patient Experience Coordinator (PEC) to join our multidisciplinary practice in St. Catharines. Our award-winning team is dedicated to working together to create a welcoming environment for all. Our mission is to help our patients and clients feel their best, to get back to doing what they love! Reporting to the Clinic Co-Owners and the Patient Experience Lead, you will be joining an administrative team that is responsible for creating a strong relationship between our clinic practitioners and patients. Using exceptional customer service and multitasking skills, the PEC role provides administrative support and maintains clinic flow in a friendly, enthusiastic and professional manner. About Us: NHRC is currently a ~ 7000 square foot facility dedicated to providing our patients and clients the best evidence-informed care available. By incorporating treatment areas, state of the art technology and a fully equipped gym space for training and rehab, NHRC is able to assess, treat and rehabilitate virtually any musculoskeletal injury. Our Services: * Physiotherapy * Pelvic Physiotherapy * Chiropractic * Osteopathy * Massage Therapy * Concussion Management * Acupuncture * Holistic Nutrition * Strength & Conditioning * Personal Training * Advanced Gait Assessment Primary Responsibilities: * Optimizing the patient experience by demonstrating exceptional customer service skills with every interaction * Answering telephone and e-mail inquiries, greeting patients and guests upon arrival, and responding to questions and concerns courteously and efficiently * Booking patient appointments, collecting intake information and utilizing practitioner schedules * Collecting payments and submitting to third-party payors such as Extended Health Care providers * Working collaboratively within our administrative team by being friendly, coachable, dependable and positive * Supporting a team of 15 clinical staff, with administrative matters Qualifications: * Post-secondary diploma/certificate in office or medical administration - or - equivalent work experience * Excellent customer service and telephone skills * Strong written communication * Ability to comfortably use the computer and web-based applications, while on the phone * Experience in a physiotherapy clinic or other clinical environment is an asset * Ability to work in a team environment and complete tasks efficiently * Ability to multitask, maintaining composure and a positive demeanor ? particularly during peak busy times in clinic Our ideal candidate is someone who is: * Outgoing * Empathetic * Adaptable * A multitasker * Team-oriented * Engaging and approachable * Organized * Patient * Passionate * Fun * Enjoys a fast paced environment Job Type: Full time, permanent (40 hours/week) Location: In-person Salary: $17.00 - $18.00 per hour Schedule: * Our clinic is open during the week from 8am to 7pm, and on Saturdays from 8am-2pm. * Availability to work a variety of morning, afternoon or evening shifts is an asset. Perks: * Company-sponsored team-building events and socials * On-site gym * On-site parking * Paid time off Job Types: Full-time, Permanent Pay: From $18.00 per hour Additional pay: * Overtime pay Benefits: * On-site gym * On-site parking * Paid time off Flexible language requirement: * French not required Schedule: * Day shift * Evening shift Work Location: In person