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analyst, systems

Title posted on CareerBeacon - IT Support Analyst IV

Posted on April 30, 2025 by Employer details TD Bank

Job details

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$65,600 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:About This Role :We are looking for someone with diverse skills and background with Microsoft SQL database administration to carry out broad range of operational database activities ranging from database administration, performance tuning, high availability, monitoring and capacity management.Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk.Partner closely with stakeholders to improve production environment stability.Actively involved on all aspects of support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.Strong focus on problem determination including data gathering and analysis.May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment.Provide quality service and solutions consistent with objectives and client requirements.Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.Identify, address application/ data issues, cross-capability and cross-release issues that affect application and database integrity.Provide expertise to other functional areas (technology, trends and processes).Follow incident and problem management proceduresFollow change management procedures. ensure proper testing, sign-off, monitoring.Participate in disaster recovery planning (Define, Review, Test).Strive to improve production environment stability by working with others to set up, maintain and monitor databases/applications, while meeting availability targets.Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.Job Requirements :What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:Undergraduate Degree or Technical Certificate.5+ years application support experienceNice to have Knowledge of Java, API and Microservices.Nice to have PEGA knowledgeGood Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages.Good understanding of cloud infrastructureGood understanding of SQLSome knowledge of service management tools like ServiceNow.Some knowledge of monitoring tools like Splunk, Dynatrace or DatadogExperience with Windows Server and Windows ClusteringStrength in identifying root causes and implementing targeted and controlled remediation plans.Readiness to review, participate in and implement procedures.Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.Strong interpersonal communication skills and can work effectively with vendors to fulfill support requireme