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front desk agent

Posted on May 01, 2025 by Employer details The Jordan Hotel

Job details

_Savour the View ~ Savour the Moment_ Front Desk Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The successful candidate must possess solid organization and communication skills, a strong sales approach and have the ability to balance various tasks and priorities. Attention to detail and a strong administrative background is an asset. Responsibilities include, but are not limited to: * Check-in?s, check-out?s and handling all guest registrations * Making and modifying reservations * Hotel Operator and Concierge duties * Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift. * Ensure timely and accurate customer service at all times for in person guests and telephone calls. * Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution and follow up with guests. * Troubleshoot emergencies (I.e. fire alarms). Assist with procedures required during emergency situations. * Knowledge of hotel property and surrounding area * Any other tasks assigned by the Front Desk Supervisor or Manager Qualifications and Experience: * Previous working experience with Opera computer system preferred * Degree/Diploma in Hospitality Management, Business Administration, Marketing, Sales or a related discipline is a strong asset * Previous experience in a customer service position * Ability to work with minimal supervision * Exceptional computer skills * Strong communication skills between guests, management and co-workers * Must be able to work weekdays, weekends and holidays. * Strong written and verbal communication skills * Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details * Exceptional conflict resolution skills in order to effectively deal with internal and external customers * Ability to work with minimal supervision If you are a dynamic leader with a passion for hospitality and possess the necessary qualifications, we invite you to apply for the Front Desk Agent position with us. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows: * Email: hr@ramadaplazaniagarara.com * Phone: 905-356-6116 Ext 184 Job Types: Part-time, Permanent Pay: $17.20-$18.00 per hour Benefits: * Discounted or free food * Employee assistance program * Life insurance * On-site parking Flexible language requirement: * French not required Schedule: * Day shift * Evening shift * Holidays * Monday to Friday * Night shift * Weekends as needed Ability to commute/relocate: * Jordan Station, ON: reliably commute or plan to relocate before starting work (required) Experience: * Opera Cloud: 1 year (required) Language: * and writes English proficiently (required) Work Location: In person