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user support technician
Posted on May 13, 2025 by Employer details Hanatech IoT Inc.
Job details
Education: Bachelor's degree. Computer engineering, other. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Evaluate and install computer hardware, networking software and operating system software. Computer and technology knowledge: Android. iOS. Linux. Unix. Networking software. Networking hardware. Networking security. File management software. Security software. Mail server software. Communication software. Project management software. Mac OS. MS Office. MS Windows. TCP/IP. Wireless networks. Perl. Cloud. Virtualization. Amazon Web Services (AWS). Internet of things (IoT). Unix Shell Scripting. Firewall. Screening questions: Are you available for shift or on-call work?. Are you willing to relocate for this position?. Experience: 3 years to less than 5 years. Other benefits: Parking available.- LocationHalifax, NS
- Workplace information On site
- Salary$52,500YEAR annually / 165 hours per month
- Terms of employment Permanent employmentFull time
- Shift, Overtime, On Call, Morning
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3304609
Overview
Languages
English
Education
- Bachelor's degree
- Computer engineering, other
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Evaluate and install computer hardware, networking software and operating system software
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Linux
- Unix
- Networking software
- Networking hardware
- Networking security
- File management software
- Security software
- Mail server software
- Communication software
- Project management software
- Mac OS
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
- Perl
- Cloud
- Virtualization
- Amazon Web Services (AWS)
- Internet of things (IoT)
- Unix Shell Scripting
- Firewall
Benefits
Other benefits
- Parking available
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit
Advertised until
2025-06-12
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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