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automobile dealerships service representative

Title posted on CareerBeacon - Collision Customer Service Representative

Posted on May 18, 2025 by Employer details Steele Auto Group

Job details

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you're part of something bigger. We're proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"?your passion, your purpose, your potential.Steele Auto Group is seeking Collision Customer Service Representative to join our growing team at Steele Buick GMC! As a Collision Customer Service Representative with Steele Buick GMC, you'll be the face of our collision center, where strong interpersonal and communication skills are a must. You'll assist customers with inquiries, appointments, and ensure their overall satisfaction. Your friendly and professional demeanor is key to success. As a CSR at Steele Buick GMC, you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines.Hourly Wage Range: commensurate with knowledge, skills, and abilitiesQualifications:High school diploma or GED required; experience in customer service is preferredStrong communication, problem-solving, and organizational skillsProficient in MS Office (Word, Excel) and email; familiarity with Audatex and Mitchell Estimating software is a plusExcellent conflict resolution, negotiation, and multitasking abilitiesAbility to work independently and collaboratively in a diverse, fast-paced environmentDetail-oriented with a strong focus on accuracy and meeting deadlinesProfessional appearance, strong work ethic, and a positive team attitudeResponsibilities: Deliver exceptional customer service in line with Steele Collision's best practices and CSI goalsManage front office operations to ensure smooth organization and interdepartmental supportCollaborate with production, estimator, and shop managers to ensure timely and flawless vehicle deliveryCommunicate with customers, explaining processes, providing repair status updates, and coordinating with partners (e.g., rental and insurance companies)Build strong customer relationships through service excellence and the promotion of Steele Collision servicesHandle administrative tasks such as updating repair orders, scheduling appointments, managing customer databases, and ensuring accurate billingAdhere to safety regulations, complete required training, maintain a positive team environment, and perform additional office duties as neededOther duties as requiredWhy You'll Love Steele Auto Group: At Steele Auto Group, you're not just joining a company?you're joining a community. We're all about: ???? A Fun &amp; Supportive Team ? Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on. ???? Flexible Health &amp; Dental Plans ? Six cost-shared options tailored to your lifestyle. ???? Growth Opportunities ? We promote from within and support your professional journey. ???? Employee Discounts ? On vehicle purchases, parts, and service at any of our locations. ???? Retirement Savings Plan ? Employer-matched up to 4% (and up to 5% after 5 years)?because your future matters. ? A fun, fast-paced culture ? No two days are the same. ???? Making a difference ? Through community partnerships and exciting campaigns. Steele Auto Group is more than just a workplace?it's a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we're proud to foster a workplace that's fair, inclusive, and full of opportunity for everyone. Apply now and start driving your career forward?with a team that's got your back! ???? Based in Fredericton, NB! ???? Learn more about us at www.steeleauto.com We can't wait to meet YOU!