Overview
Languages
English
Education
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College/CEGEP
- Information technology
- Computer science
- Computer technology/computer systems technology
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Give access to computer networks
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Report on the performance of computer systems and networks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Perform Web-server backup and recovery operations
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Provide customer service
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Manage incidents
Experience and specialization
Computer and technology knowledge
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Information Technology Infrastructure Library (ITIL)
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Device drivers
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Networking software
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Networking hardware
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Networking security
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Intranet
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Internet
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Servers
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Desktop applications
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File management software
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Security software
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Multimedia software
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Mail server software
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Communication software
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3D graphic software
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Software development
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MS Office
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Oracle
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SQL
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TCP/IP
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Visual Basic
Benefits
Other benefits
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Free parking available
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Paid time off (volunteering or personal days)
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.