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user support technician
Posted on May 25, 2025 by Employer details PBNJ Consulting Inc
Job details
Education: Other trades certificate or diploma. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). iOS. MAC. Device drivers. Networking software. Networking hardware. Networking security. Extranet. Internet. Servers. Desktop applications. Enterprise Applications Integration (EAI). File management software. Security software. Word processing software. Presentation software. Mail server software. Communication software. 3D graphic software. Project management software. Business diagram software. Mac OS. MS Active Directory. .NET. MS Office. MS Windows. SharePoint. Spreadsheet. TCP/IP. Wireless networks. Area of work experience: Quality assurance or control. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 2 years to less than 3 years. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan.- LocationToronto, ON
- Workplace information Hybrid
- Salary$34.07HOUR hourly / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- Day, Flexible Hours, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 3 vacancies
- Source Job Bank #3314685
Overview
Languages
English
Education
- Other trades certificate or diploma
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- 3D graphic software
- Project management software
- Business diagram software
- Mac OS
- MS Active Directory
- .NET
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Area of work experience
- Quality assurance or control
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2025-06-08
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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