Loading, please wait...

front desk agent

Posted on June 05, 2025 by Employer details Saskatoon Inn & Conference Centre

Job details

*Reports to:* Front Office Manager *Department: *Front Desk *Principle Purpose of Job:* The Guest Service Associate represents, to the customer, the first impression of Saskatoon Inn & Conference Centre. As such, is responsible for ensuring 5 Star Customer Service Standards, while providing extensive knowledge of products and services offered. *Organizational Structure:* The Guest Service Associate is responsible for working with the entire hotel to ensure customer satisfaction and a smooth operation of the Front Desk. *Key Job Responsibilities*: Customer Service - Meet and greet all customers and guests in a friendly and professional manner at all times - Strive to exceed customer expectations by providing exceptional customer service - Provide extensive knowledge of both Saskatoon and surrounding areas attractions to all customers and guests - Provide extensive knowledge of all products and services offered. An awareness of events within hotel and direct guests appropriately (i.e. shuttle service, restaurant hours) - Keep well informed of hotel events through log book, function sheets, and memos on a daily basis - Protect privacy of guests, ensuring names and room numbers are secure - Secure customer and guest?s valuables, utilizing safety deposit boxes - Welcome feedback from all customers. Address any and all guest requirements and requests; providing clear and precise direction to guests. Report customer concerns or complaints to supervisor or Manager on Duty immediately, if resolution is not attained - Offer to assist with luggage upon arrival and departure Operations - Manage hotel at 100% occupancy - Register guests upon their arrival (check-in) and completion of customer experience (check-outs). - Handle all hotel bookings through established reservation system, following proper procedures and ensuring accurate internal communication related to booking - Full knowledge of rates and any changes that may occur to policy. - Knowledge of all procedures and policies (i.e. cancellations) - Operate hotel?s switchboard and message center including knowledge of voice mail (answer all incoming calls, provide necessary information and/or direct calls appropriately) - Check with night auditor to ensure special requests are handled - Print copies of arrival and departure reports for current day - Stock and organize stationary at front desk - Check in hotel guests, hand out keys, passes, cards, etc. - Check out hotel guests, issue receipts and handle customer billing - Have extensive knowledge of safety procedures, including fire and pool emergency procedures - Operate fire annunciator panel, as required - Coordinate deliveries for bellman, including ordering flowers for packages - Ensure proper procedures are followed when using the fax and photocopier machines - Do accurate cash outs at the end of each shift, while following proper cash out procedures - Operate credit card machines - Filing history documents, following proper procedures - Encouraging up selling - Gift certificate sales - Stuff envelopes, keep lobby and back office clean, uncluttered and organized General - Communicate any maintenance required to the maintenance department - Convey information to the next shift and supervisor - Demonstrate a commitment to maintaining high standards - Maintain constant communication levels with immediate supervisor - Any other job duties assigned by the Front Office Manager or supervisor *Hours of Work:* Shift work is required *Qualifications:* - Excellent Communication skills - Committed to providing a strong customer service focus - Able to take on leadership role - Work independently and as a team player - Professional attitude at all times - Neat in appearance - Follow all policies and procedures - Knowledge and implementation of safety procedures - Grade 12 education or equivalent - Problem Solver - Task orientated - Attention to detail - Working knowledge in Microsoft Offi