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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on June 06, 2025 by Employer details Emile Corporation

Job details

*Job Overview* We are seeking a dedicated and enthusiastic *Customer Service Representative* to join our team. As the first point of contact for our customers, you will play a key role in providing support and resolving issues related to deliveries. You will handle inquiries, track shipments, and assist with delivery-related concerns through clear and professional communication. This position requires strong problem-solving skills, attention to detail, and a commitment to providing an excellent customer experience in a fast-paced environment. *Duties* * Respond promptly to customer inquiries via phone, email, or chat. * Provide accurate and clear information regarding delivery status, procedures, and policies. * Assist customers with order tracking and delivery-related issues. * Analyze problems and provide effective solutions in a timely manner. * Maintain detailed records of customer interactions and issues through data entry. * Collaborate with team members to improve service efficiency and overall customer satisfaction. *Skills* * Strong customer service skills with a focus on resolving delivery-related concerns. * Proficient in data entry with high attention to detail. * Excellent communication skills in *English and French* are *required*. * Strong problem-solving and analytical skills. * Excellent interpersonal skills and the ability to build positive relationships with customers. * Capable of working independently and collaboratively in a dynamic environment. *Language Requirement* * *Fluency in French is a must for this role.* *Join us and help ensure every delivery is a smooth and satisfying experience!* Job Types: Full-time, Permanent Pay: $2,981.00-$3,120.00 per month Additional pay: * Overtime pay Benefits: * Company events Schedule: * 8 hour shift * Holidays * Monday to Friday * No weekends Education: * Secondary School (preferred) Language: * English (preferred) * French (required) Work Location: In person Expected start date: 2025-06-16