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front desk manager

Posted on May 02, 2026 by Employer details Anavada Group

Job details

Job Summary: Anavada Inn & Suites is seeking a professional, customer-focused Front Desk Manager to oversee daily front office operations and ensure exceptional guest experiences. The ideal candidate will lead the front desk team, maintain high service standards, and coordinate with other departments to ensure smooth hotel operations. Key Responsibilities: * Supervise and manage front desk staff, including scheduling, training, and performance evaluations * Ensure a warm, welcoming, and efficient check-in and check-out experience for all guests * Handle guest inquiries, concerns, and complaints promptly and professionally * Maintain accurate reservations, room assignments, and billing processes * Monitor occupancy levels and coordinate with housekeeping and maintenance teams * Enforce hotel policies, procedures, and service standards * Manage cash handling, daily reports, and front desk accounting tasks * Assist in developing strategies to improve guest satisfaction and operational efficiency * Ensure compliance with health, safety, and security regulations Qualifications: * Proven experience in hospitality or hotel front desk operations (supervisory experience preferred) * Strong leadership, communication, and interpersonal skills * Excellent problem-solving abilities and attention to detail * Proficiency with hotel management software and basic computer systems * Ability to multitask and work in a fast-paced environment * Flexible availability, including evenings, weekends, and holidays Preferred Skills: * Knowledge of reservation systems and revenue management * Strong organizational and time management skills Benefits: * Competitive salary * Opportunities for career growth * Supportive team environment How to Apply:Interested candidates are encouraged to submit their resume and a brief cover letter detailing their relevant experience. Job Types: Full-time, Permanent Pay: From $21.00 per hour Expected hours: 40 per week Benefits: * On-site parking Work Location: In person