Loading, please wait...

guest service agent

Posted on May 21, 2026 by Employer details Delta Hotels By Marriott Halifax Downtown

Job details

*About Us:* SilverBirch Hotels & Resorts is one of Canada?s leading hotel management companies and manages a large portfolio of full-service, client focused, and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton. *Position Title: Guest Services Agent* Reports To: Guest Services Manager Employment Type: Hourly Full-Time & Part-Time Availability: Full-Time: 28 - 40 hours/week Part-Time: Up to 28 hours/week Rate of Pay: $17.38-18.38 per hour Start Date: June 2026 Department: Front Office Location: Delta Hotels By Marriott Halifax Downtown, Halifax, NS General Overview: The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front line opportunity for someone looking to begin or advance a career in the hotel industry. Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift. Key Responsibilities: * Greet guests warmly and professionally, ensuring a positive first impression. * Perform check-in and check-out procedures according to brand and property standards. * Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner. * Handle guest payments, process transactions, and maintain accurate records. * Maintain the security and privacy of guest information at all times. * Follow all safety and security policies, including emergency procedures and fire safety protocols. * Report maintenance concerns or safety hazards to leadership. * Participate in departmental communication meetings. * Embrace and uphold the hotel's Vision, Mission, and Values. * Perform other duties as assigned by leadership Other Abilities, Skills and Competencies: * Friendly, enthusiastic demeanor with a neat, professional appearance. * Strong guest service skills with a genuine desire to exceed expectations. * A keen eye for detail and accuracy. * Well-organized with the ability to multitask and work efficiently. * Reliable and flexible, with availability for varied shifts including evenings, weekends, and holidays. * Physically capable of standing for long periods and performing repetitive movements. * Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision. * Comfortable using computers and learning software * Previous front desk or customer service experience is an asset. Working Conditions: * Fast paced environment that is often demanding * Stand, walk and remain on feet to perform job duties for entire shift duration * Available for working a variety of shifts which includes weekends, statutory holidays, * evenings and overnights as required _If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!_ _SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.?_ _SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.?_ _Notice to potential job applicants:?_ _If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.?_ Pay: $17.48-$18.48 per hour Benefits: * Discounted or free food * Employee assistance program * On-site gym * Paid time off Application question(s):