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account manager

Posted on June 02, 2026 by Employer details Onit

Job details

At Onit, we believe there?s *A Better Way To Do IT*. We help businesses simplify technology with smarter strategies, stronger cybersecurity, and scalable solutions that actually work. We?re not just an IT services provider, we?re a partner businesses can rely on. We?re adding an *Account Manager* to our team to own the long-term health, relationship, and success of a portfolio of Onit clients. This role is about understanding what each client is trying to achieve, making sure Onit is delivering against it, and helping clients get full value from the services they rely on every day. This isn?t a hands-on technical role. You won?t be expected to configure systems or solve tickets yourself. Instead, you?ll work closely with Onit?s technical teams to translate client goals into clear priorities, keep communication moving, and make sure every client feels supported, understood, and confident in their IT direction. Why This Role Is Different *Client Relationships First:* You?ll be the person clients trust to understand their business, advocate for their needs, and guide the relationship forward. *No Technical Background Required:* You don?t need to come from the technical stream, but a strong passion for technology, and an eagerness to learn about the latest and greatest tech and how it would benefit your client base is required. Strong client instincts, curiosity, and communication matter most. *Strategy with Support:* You?ll lead business conversations, Technology Business Reviews, renewals, and roadmap discussions with the technical bench supporting the deeper analysis. *Business Outcomes, Not Buzzwords:* You?ll help clients understand what their technology means for their business, their risk, their budget, and their future planning. *Growth Into the MSP World:* This is a great fit for someone from account management, customer success, junior sales, business, commerce, or another client-facing background who wants to build a career in managed IT services. *What You?ll Do* *Client Relationship Management* Build and maintain trusted relationships with client stakeholders, from day-to-day contacts to executive sponsors. Be the person clients call when they need help, have questions, or want guidance on where things are going. Conduct regular client visits, check-ins, and business conversations on a tier-appropriate cadence. Manage expectations, handle difficult conversations professionally, and keep client communication clear and timely. Maintain awareness of client satisfaction, upcoming needs, open concerns, renewals, and relationship risks. *Technology Business Reviews & Client Roadmaps* Plan and deliver Technology Business Reviews that are useful, structured, and grounded in real reporting. Use Onit?s dashboards, BI tools, and internal input to help clients understand performance, risk, utilization, and opportunities. Work with the technical bench to turn technical observations into business-friendly recommendations. Build and maintain multi-year client roadmaps, refreshed each review cycle and aligned with Onit?s Managed Services direction. Help clients understand what needs attention now, what should be planned for later, and how each recommendation supports their business. Renewals, Lifecycle & Client Planning Track lifecycle and refresh windows for hardware, software, licensing, and services across your portfolio. Surface renewals early and guide them through to client decision. Partner with procurement on quotes, ordering, timelines, and client communication. Bring in technical specialists when renewals involve deeper stack, security, or infrastructure decisions. Help clients make informed decisions around budgets, service continuity, and future planning. Sales & Proposal Support Support the sales motion for new and existing clients alongside the sales team. Lead commercial framing, proposal writing, and the business outcomes narrative. Work with Onit?s technical team when deeper solution desi