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service dispatcher

Posted on June 02, 2026 by Employer details VenTech Mechanical Services Inc.

Job details

*Company Overview* Join a team that's building something bigger. We're not just fixing equipment - we're building careers and creating opportunities for everyone who joins us Ventech Mechanical Contractors has been a trusted provider of HVAC and refrigeration services for over 13 years in the Niagara region and greater Hamilton area. Our mission is to deliver expert service and installation while fostering a culture of Integrity, Excellence, Reliability, and care. *Summary* We?re looking for a *Commercial HVAC Service Dispatcher* to be the backbone of our service operations?ensuring seamless scheduling, top-tier communication, and efficient coordination between customers and technicians. *Your Responsibilities* * *Call Management:* Answer incoming service calls and ensure all customer information is accurately recorded in the system. * *Scheduling & Coordination:* Schedule and dispatch technicians for service, maintenance, and emergency calls, ensuring efficient routing and full daily workloads. * *Technician Support:* Receive and approve technician checkouts, verifying job details, time, and materials for accuracy. * *Repair Quote Review:* Review and approve repair quotes prior to sending to customers, ensuring clarity, pricing accuracy, and completeness. * *Permit Coordination:* Obtain and manage necessary permits for installations, repairs, and replacements. * *Vendor & Subcontractor Coordination:* Arrange for cranes, electricians, and other vendors as required for service or installation projects. * *Inventory Oversight:* Monitor parts inventory, ensure proper stock levels, and manage returns for unused or defective parts. * *Communication:* Maintain clear communication with technicians, customers, and management to ensure expectations are aligned and issues are resolved quickly. * *Collaboration:* Work closely with the Service Manager, Service Coordinator, and leadership team to optimize dispatching efficiency and job profitability. * *Special Projects:* Support management on assigned projects to improve service efficiency, reporting, and customer satisfaction. * *Teamwork:* Partner with technicians, the service manager, and the leadership team to streamline operations and enhance workflow. *What You Bring* * *3+ years of experience* in HVAC service dispatching, coordination, or a similar fast-paced administrative role. * *Strong communication skills* with the ability to manage multiple conversations and keep all parties informed. * *Exceptional organizational abilities* to handle scheduling, service tracking, and problem resolution efficiently. * *Tech-Savvy Mindset:* Proficiency in *MS Office and BuildOps, Service Titan, or other HVAC service software.* *What We Offer* * *Growth Opportunities:* Be part of a company that *develops leaders* and provides a clear career path. * *Positive Culture:* Work in a team environment that values *respect, collaboration, and performance.* * *Impactful Work:* Take pride in keeping commercial HVAC systems running smoothly for businesses across the region. * *Work-Life Balance:* We believe in working hard and *living well,* ensuring you have time to focus on what matters most. If you?re ready to *take control, optimize efficiency, and be a critical part of a growing commercial HVAC team*, apply today! Pay: $45,000.00-$70,000.00 per year Benefits: * Company events * Dental care * Disability insurance * Extended health care * Life insurance * Vision care Work Location: In person