intern
Title posted on Talent.com - Visitor Experience Concierge Intern
Posted on May 23, 2026 by Employer details Royal Ontario Museum
Job details
<p>WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America.</p><p>At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement.</p><p>As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.</p><p>We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.</p><p>As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.</p><p>WHO WE NEED We are seeking a Visitor Experience Concierge Intern to support ROM’s Visitor Experience team for Summer 2026.</p><p>These full-time, grant-funded contract positions, supported by the Ontario Summer Employment Opportunities (SEO) Program, offer an exciting opportunity to gain hands-on experience in public engagement, visitor services, and museum operations at one of Canada’s leading cultural institutions.</p><p>As a member of the Visitor Experience team, you will serve as one of the primary public-facing representatives of the Royal Ontario Museum (ROM).</p><p>In this role, you will help create welcoming, engaging, and memorable visitor experiences by greeting and assisting guests, supporting visitor flow and wayfinding, and providing information about museum exhibitions, programs, memberships, and services.</p><p>This opportunity is ideal for students or emerging professionals interested in tourism, hospitality, arts and culture, public engagement, or customer experience, and offers valuable experience in a fast-paced, visitor-focused environment.</p><p>HOW YOU WILL MAKE AN IMPACT Welcome and assist visitors, helping create a positive and engaging museum experience for diverse audiences.</p><p>Support visitor flow management, including queue management, crowd navigation, and wayfinding throughout the museum.</p><p>Provide information about exhibitions, galleries, memberships, programs, amenities, and museum services.</p><p>Support operations at coat check, entry points, ticket scanning areas, and visitor service locations.</p><p>Assist visitors with ticketing, membership inquiries, and general museum-related questions.</p><p>Promote an inclusive, accessible, and welcoming environment for all visitors and guests.</p><p>Collaborate with Visitor Experience team members to support daily operations and ensure smooth visitor experiences during peak attendance periods.</p><p>Identify opportunities to enhance visitor engagement and contribute to a positive public-facing environment.</p><p>WHAT YOU BRING Currently enrolled in or recently completed post-secondary studies in Tourism, Hospitality, Arts Administration, Communications, Public Relations, Museum Studies, Customer Service, or a related field.</p><p>Strong interpersonal and customer service skills with the ability to engage positively with diverse audiences.</p><p>Excellent verbal communication skills and confidence interacting with the public in a fast-paced environment.</p><p>Fluency in both English and French (B-level or higher) is required to effectively assist visitors and members in both languages.</p><p>Additional languages are an asset.</p><p>French proficiency will be tested as part of the interview process.</p><p>Strong problem-solving skills and the ability to remain calm and professional in busy operational settings.</p><p>Demonstrated ability to work collaboratively as part of a team.</p><p>Interest in museums, tourism, arts and culture, visitor engagement, or public programming.</p><p>Ability to stand- Location Toronto, ON
- Work location On site
- Salary$17.60HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #620625964475163599
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