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front desk agent

Posted on June 18, 2026 by Employer details Whistler Platinum

Job details

*Join our Team!* As the *Front Desk Agent* at the *Woodrun Lodge*, you will be the first point of contact for guests, delivering a warm and professional welcome. Working as part of the Guest Services Team, this role focuses on check-in and check-out services, guest inquiries, and in-stay support, ensuring a seamless and elevated experience for all guests. The ideal candidate is guest-focused, detail-oriented, and thrives in a fast-paced hospitality environment. *What will I be doing?* *Guest Services & Front Desk Operations* * Provide a warm, friendly, and professional welcome to all guests upon arrival. * Handle check-ins and check-outs efficiently, ensuring accuracy in guest details and payment processing. * Serve as the primary contact for guests, answering inquiries about their stay, the property, and Whistler experiences. * Assist with special requests and concierge services, such as transportation bookings, ski passes, and dinner reservations. * Address guest concerns and service recovery in a proactive and professional manner, ensuring guest satisfaction. *Communication & Coordination* * Maintain clear and consistent communication with the Guest Services Team, Housekeeping, and Maintenance to ensure a seamless guest experience. * Report any maintenance issues, housekeeping requests, or property concerns to the appropriate teams for resolution. * Ensure that guest reservations are accurate, and all pre-arrival details and special requests are recorded in the system. *Administration & Property Oversight* * Process guest payments, security deposits, and incidentals while maintaining accurate billing records. * Maintain daily front desk reports, logs, and shift checklists to ensure operational efficiency. * Keep an updated knowledge of property layouts, amenities, and policies, offering recommendations to guests when needed. * Assist with inventory management for guest amenities and front desk supplies. *Teamwork & Flexibility* * Work closely with the Housekeeping and Maintenance teams to coordinate room readiness and address any guest concerns. * Provide support to other Guest Services team members during peak periods. * Be flexible in job responsibilities, assisting with various guest service functions as required. *Our Ideal Candidate* * Previous front desk, concierge, or hospitality experience is preferred. * Exceptional customer service and communication skills, with a passion for creating memorable guest experiences. * Strong problem-solving abilities, with a calm and professional approach to handling guest concerns. * Ability to multitask and remain organized in a fast-paced environment. * Proficient in property management systems, reservation platforms, and payment processing. * Knowledge of Whistler and local activities is an asset. * Flexible availability, including weekends, holidays, and peak occupancy periods. *Why work for Whistler Platinum?* * Comprehensive compensation package, including competitive wage, extended Health benefits (after 12 months). * Summer Staff Housing available. * Annual lifestyle spending account for mountain pass or other recreational expenses. * Fun and supportive work atmosphere, staff socials, and outings. * Flexible schedule to enjoy the Whistler lifestyle. * Discounts to experience Whistler activities. *Visa Requirements:* You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization. Job Types: Full-time, Part-time Pay: $24.00-$26.00 per hour Location: * Whistler, BC (required) Work Location: In person