information technology (IT) analyst
Title posted on Talent.com - Consumer Experience Specialist
Posted on June 23, 2026 by Employer details One Degree Organic Foods
Job details
<p>POSITION: Consumer Experience Specialist                              REPORTS TO: Senior Brand Manager We are looking for a Consumer Experience Specialist to join our Marketing team!</p><p>The Consumer Experience Specialist will be the point of contact for customer inquiries and a key driver of our mission to build strong, lasting relationships with our customers and farming partners.</li><li>  OPPORTUNITIES In this role, you will deliver excellent, empathetic customer service while championing One Degree Organics brand.</p><p>You will make a meaningful impact by ensuring that every customer feels heard and valued.</p><p>By playing a key role in helping deliver thoughtful brand experiences and contributing to projects that build long-term brand equity this role is critical in building a strong brand.</p><p>You will also help support marketing initiatives that support the One Degree Organics Brand.</p><p>You will gain exposure to cross-functional collaboration, brand storytelling, and operational execution within a growing organization.</li><li>  HERE IS WHO YOU ARE… DRIVE & MOTIVATION You want to join a progressive family-owned company on a mission to build healthier communities You have a pro-active and collaborative approach with a 'can do' attitude You are health-conscious and have values that align with One Degree Organics You thrive in roles that require relationship-building and meaningful customer interactions.</p><p>CHARACTER & ABILITIES You deal promptly, professionally, and courteously with others.</p><p>You are an excellent communicator who can easily work independently or collaboratively in a team.</p><p>You are a motivated self-starter with an optimistic attitude.</p><p>You are energized by interacting with and helping people.</p><p>KNOWLEDGE & SKILLS You have strong customer service and relationship-building skills.</p><p>You have advanced computer skills including MS Office.</p><p>You are familiar with CRM tools such as IssueTrak (or similar).</p><p>You have superb organizational and time management skills EXPERIENCE You have relevant experience working in a similar customer service capacity.</p><p>THINGS YOU WILL DO… CUSTOMER SERVICE EXCELLENCE: Handle inbound customer calls and emails with empathy and professionalism.</p><p>Provide a human touch by calling customers directly, not relying solely on automated responses.</p><p>Proactively identify and resolve potential issues before they escalate.</p><p>Create 'surprise and delight' moments through handwritten notes and thoughtful follow-ups.</p><p>Respond to customer inquiries within 24 hours (weekdays) or 48 hours (weekends).</p><p>Document all customer interactions in IssueTrak.</p><p>Compile weekly summary reports and share insights with stakeholders.</p><p>FARMER ENGAGEMENT & BRAND EXPERIENCE Support the execution of farmer engagement initiatives, including: Sending product shipments and personalized notes to farmer partners Assisting in the coordination of farm-related experiences and storytelling initiatives Support the development of a structured farmer relationship management approach (database, cadence, tracking, etc.) Contribute to building stronger connections between farmers and consumers through marketing initiatives Act as a brand ambassador who reflects our company values in every interaction COLLABORATION & INSIGHTS: Work closely with the marketing team and other departments to ensure alignment with brand messaging.</p><p>Identify trends in customer and farmer feedback and share actionable insights.</p><p>Collaborate cross-functionally to support brand initiatives and be open to feedback and development opportunities.</p><p>Stay up to date on product knowledge and seasonal farmer initiatives.</p><p>ADDITIONAL DUTIES: Support ad hoc marketing projects and initiative- Location Mission, BC
- Work location On site
- Salary$45,300YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #625117830668949009
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