information technology (IT) analyst
Title posted on Talent.com - RQ4 - Sr. Application Support Specialist
Posted on June 26, 2026 by Employer details Source Code
Job details
<p><strong>RQ11184 - Sr. Application Support Specialist</strong></p> <p><strong>1-year 3-month contract (322 business days) - possible extension</strong></p> <p><strong>ONSITE 5 days - 56 Wellesley Street West</strong></p> <p><strong>Security Level: CRJMC</strong></p> <p><strong>MUST HAVES:</strong></p> <p><strong> 1. Salesforce & SaaS Platform Knowledge</strong></p> <p> o Experience supporting Salesforce-based applications</p> <p> o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)</p> <p><strong> 2. Incident & Ticket Management</strong></p> <ul><li>Demonstrated ability to:</li><li>Manage ticket queues and SLAs</li><li>Prioritize incidents based on impact/urgency</li><li>Escalate appropriately while ensuring closure quality</li><li>Maintains clear, searchable knowledge base entries</li></ul> <p><strong> 3. <strong>Customer Support & Service Orientation</strong></strong></p> <ul><li>Proven experience providing end-user support in a SaaS environment</li><li>Strong customer-first mindset</li><li>Ability to manage high-pressure situations and user expectations</li></ul> <p><strong> 4. Identity & Access Management</strong></p> <ul><li>Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management</li><li>Hardware authentication token (FIDO2) lifecycle management</li></ul> <p><strong> 5. Stakeholder Communication </strong></p> <p><strong>Nice-to-have: </strong></p> <p>· Experience working in the healthcare industry, specifically in providing application support, testing on systems for Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, etc.</p> <p>· Knowledge of AODA and Ontario Design System (ODS) standards <strong></strong><br></p> <p><strong>Description:</strong></p> <p><strong>Technical Expertise:</strong></p> <p> Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications, and software </p> <p>· Experience supporting Salesforce-based applications </p> <p>· Experience resolve application issues within Salesforce environments </p> <p>· Assists with systems integrations </p> <p>· Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date </p> <p>· Maintains and updates technical documents and procedures </p> <p>· Identifies and resolves technical issues </p> <p>· Aids with maintenance plans and upgrades schedules for the organization's systems </p> <p>· Develop reports for teams across the business </p> <p>· Balance scheduled service activities with urgent support requests and respond quickly. </p> <p>· Act as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy and Security Specialists). </p> <p>· Provide desktop support through the ticketing (eSMT) system and ensure high-quality, timely service. </p> <p>· Create and maintain documents for technical upgrades, such as change requests, implementation plans, resource schedules, and back-out plans. </p> <p>· Salesforce Admin certification would be beneficial but is not essential. </p> <p>· Experience in Functional testing / regression testing, Writing or executing test cases and test scripts </p> <p>· Creates, updates, deactivates, and reactivates user portal profiles via Salesforce User Management.</p> <p>· Administers identity-directory tasks within the application support scope (e.g., Microsoft Entra ID / Azure AD): security-group membership management, B2B guest invitations, and approver management in Entitlement Management.</p> <p>· Manages the hardware authentication token (FIDO2) lifecycle ? assignment, ver- Location Toronto, ON
- Work location On site
- Salary$55.52HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #625614327458965177
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