call centre agent - customer service
With some duties as a translator
Posted on June 29, 2026 by Employer details Line One
Job details
Education: Secondary (high) school graduation certificate. Asset languages: Mandarin. Work setting: Telecommunications company. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Receive and log complaints. Answer clients' inquiries and provide information. Supervision: Customer service clerk. Analytical techniques: Translation. Computer and technology knowledge: MS Windows. Type of experience: Call centre. Area of specialization: Project management. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Sitting. Own tools/equipment: Cellular phone. Computer. Internet access. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Morning. Night. Day. Weekend. Workplace information: Hybrid. Other benefits: Learning/training paid by employer. Other benefits.- Location Calgary, ABT2Z 0N3
- Work location Hybrid
- Salary$18.00 to $21.00HOUR hourly (To be negotiated) / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Morning, Day, Evening, Night, Weekend, Shift
- Starts as early as 2026-08-03
- Benefits: Other benefits
- vacancies 3 vacancies
- Source Job Bank #3610431
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Asset languages
- Mandarin
Work setting
- Telecommunications company
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Answer clients' inquiries and provide information
Supervision
- Customer service clerk
Experience and specialization
Analytical techniques
- Translation
Computer and technology knowledge
- MS Windows
Type of experience
- Call centre
Area of specialization
- Project management
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
Own tools/equipment
- Cellular phone
- Computer
- Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Other benefits
- Learning/training paid by employer
- Other benefits
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-07-20
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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