crisis counsellor
Title posted on Talent.com - Counsellor, Crisis Call Diversion
Posted on June 18, 2026 by Employer details CMHA Thames Valley Addiction and Mental Health Services
Job details
<p>Counsellor, Crisis Call Diversion Direct Service - (OPSEU)  Full-Time, Contract (Ending: March 31, 2027)   London, Ontario (London Zone) This posting is the result of an upcoming vacancy - Application Deadline: June 29, 2026 - We believe when individuals in our community experience an urgent mental health or addictions crisis, they deserve a response that is person-centred and supportive, while focusing on personal dignity and wellbeing.</p><p>The Crisis Call Diversion (CCD) program is a partnership with the London Police Service (LPS).</p><p>Staff are positioned at the London Police Service Communications Centre to work with call takers and dispatchers to divert non-imminent risk mental health calls away from a police response and towards a more appropriate mental health response.</p><p>Crisis Call Diversion staff will support individuals accessing emergency services through the London Police Services (LPS) by providing a psychosocial response in order to promote crisis resolution and empowerment for the individual.</p><p>Crisis Call Diversion staff will also work collaboratively with individuals to assess and identify their needs and link them to appropriate supports in the community.</li><li>  Consider revitalizing your career and making a difference in your community by joining our team!   WHAT WE'RE OFFERING: What you'll be making -  Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ( $30.01 per hour for Level 1 – Direct Service, Regulated): Successful candidates who are registered with one of the designated professional colleges (e.g.</p><p>OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement When you'll work  - 70 hours biweekly; Afternoons/evenings, including weekends; paid 30-minute meal break Your pension plan  –Immediate optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be –  9% in lieu of benefits   HOW YOU WILL BE MAKING A DIFFERENCE: Direct Service: Complete phone mental health and addiction assessments based on theory of crisis management including rapid response to identify: the impact of psychiatric symptoms on functioning, risk factors related to safety of client and others, opportunities for de-escalation and stabilization.</p><p>Establish a therapeutic relationship to maximize the benefits of engagement with the individual.</p><p>Provide short-term follow-up and support.</p><p>Coordinate and facilitate referrals to internal and external services and supports.</p><p>Advocate as necessary, in order to facilitate access to services and supports with the objective of remediating the immediate crisis situation.</p><p>Engage and work collaboratively with emergency services when it is determined that additional intervention is required.</p><p>Assess barriers to successful community living (e.g.</p><p>treatment options, transportation, finances, etc.).</p><p>Obtain information, as needed, from other relevant sources.</p><p>Interact and provide support and assessment in a non-judgmental fashion and provide care that demonstrates sensitivity to individual diversity (e.g.</p><p>culture, race, age, sexual orientation, gender, beliefs and values, etc.).</p><p>Support the individual in developing skills for self-advocacy to learn new behaviours and develop coping skills fostering healthy interdependence through limit setting.</p><p>Provide health teaching and information regarding coping techniques and strategies, (e.g.</p><p>grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enh- Location London, ON
- Work location On site
- Salary$27.14HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #534436188006647782
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