general manager - financial, communications and other business services
Title posted on CareerBeacon - Senior Manager, Solutions Delivery
Posted on July 09, 2026 by Employer details Bell Canada
Job details
Req Id: 429990 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.SummaryThe Senior Manager is responsible for defining and executing strategies for CCaaS transformation, driving the adoption of AI and advanced functionalities to optimize customer experience and operational efficiency. As part of your duties, you will lead a dedicated team, ensuring effective project execution, continuous development of expertise in cutting-edge contact center technologies, and strategic roadmap creation for future enhancements. We are seeking a seasoned leader with a proven ability to guide teams through complex technological transformations and deliver significant business value. The successful candidate will have good analytical and communication skills to present issues and solutions to our senior leadership team. We are looking for someone with great team spirit, who is highly collaborative with excellent problem-solving aptitudes.Key Responsibilities Lead and mentor a CCaaS transformation team focused on AI and advanced feature deployment. Develop and manage the strategic roadmap for integrating AI capabilities and new functionalities into customer CCaaS solutions. Oversee the successful deployment and adoption of advanced contact center features, ensuring maximum value realization for clients.Drive innovation by identifying and championing emerging AI and omnichannel technologies for contact center optimization.Ensure continuous development and upskilling of the team in areas of AI, automation, and next-generation contact center solutions.Collaborate with business development, product, and sales teams to align transformation strategies with market opportunities and customer needs.Manage project execution and delivery excellence for CCaaS transformation initiatives, ensuring client satisfaction and revenue targets are met.Engage in contact center solution deliveries, including project milestones and customer expectations.Participate in governance calls with external and internal clients.Critical Qualifications7-10 years of experience in contact center solutions, with a significant focus on CCaaS environments and leading digital transformation initiatives. Demonstrated expertise in implementing AI-driven solutions, advanced analytics, and omnichannel capabilities within contact centers.5+ years of proven experience in leading and developing high-performing technical teams, fostering a culture of innovation and continuous learning.Strategic thinking and the ability to define and articulate a clear vision for AI and advanced feature integration in contact center operations.Strong analytical and problem-solving skills, with the ability to translate complex technical concepts into business value.Excellent leadership, communication, and presentation skills, capable of engaging executive stakeholders.- Location Montréal, QC
- Work location On site
- Salary$51.28 to $153.85HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2233843
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