scheduling clerks supervisor
Title posted on CareerBeacon - Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time
Posted on July 14, 2026 by Employer details VON Canada
Job details
Requisition Details:Employment Status: Temporary, Full-time (1.0 FTE)Program Name: Visiting NursingNumber of Hours Bi-Weekly: 75Work Schedule: Days, Evenings, WeekendsAnticipated End Date: September 2027On-Call: NoExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.About us: VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones. VON - At the heart of care. About the role: Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you! What we offer:Competitive salaries, vacation time, and paid statutory holidaysTiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance ProgramDefined Benefit Pension Plan with company contribution for eligible employeesWork-life balance from structured schedulesComprehensive orientation programOpportunities for skill development, eLearning, and career advancementExposure to new health care technologyWhat you'll do:Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning proceduresManage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agenciesHandle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative dutiesWork closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the weekSupport clients, nurses, and home support workers to ensure they receive high-quality careAdapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlinesProtect confidential information about clients, colleagues, suppliers, and VON's operationsPerform other duties as assignedWhat we're looking for:University or college education preferred; high school diploma requiredOffice Administration Certificate, Medical Terminology Certificate, or equivalent experience is an assetProficiency in MS Office programs, Outlook, faxing software, and database managementExperience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an assetExperience in a healthcare environment is advantageousPrevious customer service experience in a contact center environment is an assetExperience in a unionized environment is a benefitA current and original copy of a satisfactory Criminal Records CheckThe use of Personal Protective Equipment (PPE) may be required VON Canada: Careers that fit your life. Join our team today! A quick note: This posting is for recruitment purposes. Full job descriptions are available. Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining- Location Sarnia, ON
- Work location On site
- Salary$19.61 to $20.84HOUR hourly
- Terms of employment Term or contractFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #oHvtAfwZ
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Page details
- Date modified: