guest service agent
Posted on July 21, 2026 by Employer details Hôtel Alt Aéroport d'Halifax
Job details
Education: No degree, certificate or diploma. Work setting: Hospitality industry. Hotel, motel, resort. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Computer and technology knowledge: Computerized bookkeeping system. Internet. Opera. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Flexibility. Organized. Reliability. Team player. Resourcefulness. Other: Use of artificial intelligence. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Flexible hours. Morning. Day. Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Financial benefits: As per collective agreement. Other benefits: Other benefits. Parking available. Wellness program.- Location 40 Silver Dart DriveGoffs, NSB2T 1K2
- Work location On site
- Salary$18.40HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Morning, Day, Evening, Weekend, Flexible hours
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3627304
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Hotel, motel, resort
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Computerized bookkeeping system
- Internet
- Opera
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- As per collective agreement
Other benefits
- Other benefits
- Parking available
- Wellness program
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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