automotive service manager

Posted on July 21, 2026 by Employer details Pathway Hyundai

Job details

*Overview* We are seeking a dedicated and experienced Service Manager to lead our service department and ensure exceptional customer satisfaction. The ideal candidate will possess strong leadership skills, a solid background in automotive repair, and a passion for delivering outstanding service. This role requires a blend of technical knowledge, sales knowledge, and customer service expertise to effectively manage the team and operations within our dealership. *Duties* * Oversee daily operations of the service department drive thru, ensuring efficient workflow and high-quality service delivery. * Manage and train service staff, providing guidance on best practices in customer interaction and automotive repair. * Develop and implement strategies for upselling services and products to enhance customer satisfaction and drive sales. * Foster positive relationships with customers by addressing their concerns promptly and professionally. * Collaborate with the sales team to identify opportunities for cross-selling services that meet customer needs. * Maintain an organized environment within the service area, ensuring compliance with safety regulations and dealership standards. *Experience* * Proven experience in a managerial role within an automotive dealership or repair environment is preferred. * Strong background in automotive repair, with mechanical knowledge that allows for effective troubleshooting and guidance. * Exceptional customer service skills, with a track record of building relationships with clients. * Ability to motivate staff, foster teamwork, and drive performance through effective leadership. * Familiarity with sales techniques, particularly in upselling services to enhance customer experience. Join our team as a Service Manager where your expertise will contribute to our commitment to excellence in automotive service! Job Types: Full-time, Permanent Pay: $90,000.00-$120,000.00 per year Benefits: * Company events * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off Experience: * service advisor: 3 years (preferred) * Customer service: 3 years (preferred) Language: * English, French (preferred) Work Location: In person