manager, computer applications
Title posted on CareerBeacon - Technical Product Manager I
Posted on July 22, 2026 by Employer details Bell Canada
Job details
Req Id: 431497Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. As part of our team, you will be at the heart of our customer experiences.SummaryOn the Customer Operations Conversational AI team, you'll be a vital part of making innovation happen. Your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next-generation services.Key ResponsibilitiesTake ownership of the squad-level sprint backlog, ensuring features are prioritized, groomed, and ready for development.Design and refine conversational AI flows, intent routing, and dialogue management within CCAIP and CCaaS ecosystems.Translate high-level Epics into clear, actionable user stories with well-defined acceptance criteria for chat and voice Virtual Assistants.Work embedded within a cross-functional Agile development pod (developers, QA, designers) on a daily basis to answer questions and unblock work.Lead core Agile ceremonies including sprint planning, backlog refinement, and sprint reviews.Review completed development work to ensure it meets acceptance criteria and approve/accept user stories at the end of the sprint.Partner with the Senior Technical Project Manager to flag delivery risks and the Epic Owner to ensure squad outputs align with the overarching platform strategy.Maintain clear and accurate documentation within Jira and Confluence.Critical Qualifications3 to 5 years of experience acting as a Product Owner, Business Systems Analyst, or in a similar Agile execution role.Domain Expertise: Demonstrated experience delivering products in Contact Center as a Service (CCaaS) and Contact Center AI Platform (CCAIP) architectures. Conversational AI: Strong understanding of Conversational AI principles, including intent recognition, NLP/NLU, and dialogue flow design.Proven experience working directly with software engineering teams to deliver digital products or services.Excellent capability in writing user stories, mapping requirements, and defining technical acceptance criteria.High proficiency with Agile tooling, specifically Jira and Confluence. Exceptional communication skills, with the ability to translate complex technical constraints into clear business impacts.Preferred QualificationsCertified Scrum Product Owner (CSPO), SAFe POPM, or equivalent Agile certification.Hands-on experience with specific conversational platforms like Google Dialogflow and Bilingualism (English and French) is a strong asset for Bell Canada operations. Adequate knowledge of French is required for positions in Quebec.#LI-SS1#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Don Mills || Canada : Ontario : Toronto Work Arrangement: HybridApplication Deadline: 07/31/2026For work arrangements that are 'Hybrid', successful candidates mus- Location Toronto, ON
- Work location On site
- Salary$43.75 to $103.37HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2235042
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Page details
- Date modified: