front desk agent
Posted on July 27, 2026 by Employer details Quality Inn & Suites Amsterdam- Fredericton
Job details
*Job description* The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies. *Key Duties & Responsibilities:* * Adhere to hotel policies and procedures. * Maximize revenue by converting inquiries into bookings. * Accurately register guests and handle room assignments. * Coordinate VIP and special requests. * Operate front desk systems, process payments, and balance shift totals. * Handle room reservations, respond to emails, and manage inventory. * Maintain records, including guest registration and billing. * Assist with housekeeping coordination and maintain positive working relationships. * Perform basic maintenance tasks as needed. * Ensure a clean and organized front and back office. * Report guest complaints or security issues. * Provide local area information and transportation details. *Skills & Qualifications:* * Strong interpersonal and communication skills. * Ability to sell and negotiate. * Proficiency in English; knowledge of French is a plus. * Basic maintenance skills. * Eligibility to work in Canada. *Competencies:* * Customer Focus * Teamwork * Problem Solving * Professionalism * Reliability *Physical Requirements:* * Ability to stand for long periods and lift up to 25 pounds occasionally. Pay: $15.90-$16.90 per year Benefits: * On-site gym * RRSP match * Vision care Ability to commute/relocate: * Fredericton, NB E3C 2M6: reliably commute or plan to relocate before starting work (preferred) Experience: * Customer service: 1 year (preferred) Work Location: In person- Location Fredericton, NB
- Work location On site
- Salary$15.9 to $16.9YEAR annually
- Terms of employment Permanent employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #10211136151
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