Loading, please wait...

customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on July 27, 2026 by Employer details Minimax Express

Job details

Minimax Express is a family owned trucking company that has been in business for over 35 years. Our 300 team members are proud to work for Minimax, many have been with us for 10-15 years. This is a full time day job (Mon to Fri) 07:00 - 17:00 with 1 hour unpaid lunch. Compensation is based upon experience, LTL trucking background preferred. As the first point of contact for customers, the Customer Service Representative plays a key role ensuring customers receive a pleasant experience with Minimax. *Duties and Responsibilities* Under the supervision of the Terminal manager, the duties and responsibilities of the Customer Service Representative include, but are not limited to, the following: · Investigates and resolves shipment issues listed in the Over Short & Damaged (OS&D) report; · Tracks and traces shipments by responding to customer inquiries via email or phone, using resources such as dispatch, drivers and downline terminals; · Provides drivers with missing or necessary information to ensure successful freight delivery; · Assists with daily dock checks, reviews distressed freights, addresses any issues and updates the transportation management software to ensure accurate up-to-date records; · Answers general shipping-related questions from customers and potential customers. *Other* · Other duties as assigned. *Minimum Requirements * · High School Diploma or equivalent, post-secondary education is an asset; · Minimum Two (2) years of experience in a customer service role, LTL trucking; · Customer-focused approach, with exceptional communication skills and interpersonal skills to provide a professional, positive experience; · Strong analytical and problem-solving skills, with the ability to exercise sound judgement, troubleshoot as necessary and provide recommendations to management on how to resolve reoccurring issues; and · Excellent time management skills and the ability to work efficiently in a fast-paced environment with changing priorities. Experience with Excel spreadsheets Job Type: Full-time Pay: From $22.00 per hour Benefits: * Dental care * Disability insurance * Employee assistance program * Extended health care * Vision care Ability to commute/relocate: * Belleville, ON: reliably commute or plan to relocate before starting work (required) Work Location: In person