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customer service representative - call centre

Title posted on indeed.com - CSR - Customer Service Representative

Posted on July 28, 2026 by Employer details CS-1 Transportation Inc

Job details

*CS-1 Transportation Inc. *is a leading *3PL Freight Broker (Non-Asset-based).* We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in *The Growth 500* - 4 years in a row. We are looking to add to our _*customer service team*_. \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* *Position:* Customer Service Representative *Job Type: *Full-time, Permanent *Hours:* 8 hour shift (Monday to Friday) including statutory holidays *Office or Hybrid:* This is an office-based position in Burlington, Ontario \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* *Main Purpose of Job:* In this role, you will serve as the primary point of contact for our customers, *delivering outstanding service and support*. The position demands a dynamic environment where effective *communication skills are crucial*. Your ability to assess and understand customer needs will be vital in ensuring a positive customer experience. If you are driven by a passion for assisting others and possess strong problem-solving skills, we invite you to apply. *Reports to:* Customer Service Manager or Supervisor *Duties and Responsibilities:* In this position you will handle all aspects of the company?s operations. ?Handling a high volume of both incoming and outgoing communications, exceeding *150+ emails and phone calls daily*. The primary objective will be to *oversee and track the progress of ongoing shipments.* However, this role will specialize in customs (PAPs, PARs) and insurance. Other duties will include and not limited to: * Providing the customer with updates on the status of their freight * Accountable for overseeing the transportation/movement of loads * Managing the data entry in TransPlus by entering new loads, shipment details, updating shipper and consignee profiles You will also be responsible for *engaging with multiple carriers* by phone and email. * Obtaining Proof of Delivery (POD) from carriers * Add carrier packets and update profiles in TransPlus (including insurance) * To assist in saving documentation, customs docs and facilitating the docs to carriers * Negotiating wait time, additional charges incurred at pickup or delivery with carriers Additionally, you will be trained how to *dispatch loads and cross-trained* as a dispatcher in the event of absenteeism, which could include: * Managing escalation calls and emails from carriers * Negotiating rates with carriers for shipments * Overseeing the full movement of loads within our customer base \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* *Requirements/Skills:* * Minimum of 1 year of prior 3PL broker industry experience (preferred) * Knowledgeable in customs documents (*PAPs, PARs*) is preferred * Proficient knowledge of *Canadian geography* * Ability to communicate effectively in both spoken and written *English* * *Reliable transportation* to the main office located in Burlington *Qualifications* * ?Demonstrated problem-solving abilities; adept at *prioritizing tasks* efficiently * Exceptional and articulate *communication* skills? * *Professional demeanor*; demonstrates a strong commitment to excellence * Possesses a keen understanding of business operations; capable of making *informed decisions and analyzing data* effectively? * Superior *time-management and multitasking *capabilities? * Advanced proficiency in *Microsoft Office Suite* * ?Proven capability to swiftly integrate and *master new software applications* _Please note that part of our interview process includes various assessments. If you require accommodations during this process please inform our HR Manager._ \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\