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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on August 05, 2026 by Employer details Ottawa Valley Car Rental (OVCR)

Job details

*Customer Service RepresentativeLocation:* Pembroke, Ontario *Company:* Ottawa Valley Car Rental *Job Type:* Full Time *About Us* Ottawa Valley Car Rental is a growing, independently owned rental car company with locations in Pembroke and Renfrew. We are focused on providing reliable vehicles, responsive service, and a straightforward rental experience for our customers.We are looking for a dependable and organized Customer Service Representative to join our Pembroke office. *Position Overview* The Customer Service Representative will assist customers throughout the rental process and help coordinate the day to day activities of the Pembroke location.This is a varied position that requires strong customer service skills, attention to detail, good judgment, and the ability to manage several responsibilities at once. *Responsibilities* Responsibilities will include: * Assisting customers with vehicle reservations, rental agreements, check ins, and check outs * Explaining rental terms, charges, insurance requirements, and company policies * Answering telephone calls, emails, and customer inquiries * Inspecting vehicles with customers at the beginning and end of rentals * Documenting vehicle condition, mileage, fuel levels, and any reported damage * Processing payments, deposits, and required rental documentation * Coordinating vehicle cleaning and detailing * Monitoring vehicle readiness and helping ensure vehicles are available when promised * Completing administrative tasks, filing, data entry, and record keeping * Assisting with fleet coordination and vehicle movement between locations when required * Helping address customer concerns in a professional and practical manner * Supporting other daily responsibilities necessary to keep the rental operation running smoothly * Qualifications * The ideal candidate will have: * Strong customer service and communication skills * Excellent reliability and punctuality * The ability to multitask and stay organized in a busy environment * Strong attention to detail * Good computer and administrative skills * The ability to work independently and take responsibility for assigned tasks * A professional and courteous approach when dealing with customers * A valid Ontario driver?s licence and a clean driving recordPrevious experience in the vehicle rental industry is a significant asset. * Experience in automotive, hospitality, customer service, insurance, administration, or fleet operations would also be beneficial. *What We Offer * * A stable position with a growing local company * A varied role with both customer service and operational responsibilities * An opportunity to grow as the business expands * A professional but practical working environment Compensation will be based on the successful applicant?s experience and qualifications. Qualified applicants are invited to submit a resume outlining their relevant experience and availability. Pay: $20.00-$24.00 per hour Work Location: In person