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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on August 05, 2026 by Employer details Pacific Coast Warehousing

Job details

PCW is a diverse warehouse with many customers and clients. We do pick ups all around the lower mainland to ship to various customers through out BC and Alberta. We are currently looking for a candidate for our outbound Interior Shipping Lane. Duties: - Respond to customer requests, both by email and telephone in a timely and professional manner. Setting up pick ups with customers to ship to the Interior. -Working closely with dispatch to ensure orders are shipped out. - Taking orders out of our inventory system and shipping to various customers. - Collect and enter data into databases and maintain accurate records. - Perform basic mathematical calculations to ensure data accuracy - Organize and maintain files, both physical and electronic, ensuring easy retrieval of information - Assist with order entry and processing tasks as needed - Provide administrative support such as filing and boxing of files. - Perform general clerical duties including photocopying, scanning, and emailing documents - Transcribe information from various sources accurately Skills: - Proficient in data collection and entry techniques - Strong understanding of basic mathematical concepts - Experience working with Microsoft functions - Excellent organizational skills with the ability to prioritize tasks effectively - Familiarity with office equipment such as computers, printers, scanners, etc. - Detail-oriented with a high level of accuracy in data entry - Good command of the English language both written and verbal. - Ability to work independently and as part of a team -Typing more than 50 WPM an asset. Please note that this is not an exhaustive list of duties and skills. Additional responsibilities may be assigned as needed. Please be advised that your resume will be forwarded to the shipping department and processed from there. Job Types: Full-time, Permanent Pay: $19.00-$22.00 per hour Benefits: * Dental care * Paid time off Flexible language requirement: * French not required Ability to commute/relocate: * Richmond, BC V6V 1P3: reliably commute or plan to relocate before starting work (required) Education: * Secondary School (preferred) Experience: * Data entry: 1 year (preferred) Language: * English (required) Work Location: In person