customer support representative - wholesale
Title posted on Talent.com - Customer Support Technician
Posted on July 27, 2026 by Employer details Bureau Veritas
Job details
<p>Bureau Veritas is a global leader in testing, inspection, and certification (TIC) services, operating across various industries to help clients manage risk, enhance performance, and ensure compliance with quality, health and safety, environmental, and social responsibility standards.  As an accredited certification body, Bureau Veritas attests that management systems, services, and personnel comply with specific standards, facilitating market access and enhancing brand reputation.</p><p>We offer tailored services across multiple sectors, including Buildings and Infrastructure, Agri-Food, Automotive and Transport, Marine and Offshore, and Power and Utilities.</p><p>Our services include laboratory and on-site analyses to verify that products and commodities meet required properties, standards, and regulations and on-site evaluations to ensure that products, services, assets, and installations are manufactured or operating as intended, thereby controlling quality and verifying compliance with regulatory requirements.  Bureau Veritas is a “Business to Business to Society” company aiming to foster trust among businesses, public authorities, and consumers.</p><p>We integrate sustainability into our core strategy, offering services that help clients navigate challenges related to safety, environmental protection, social responsibility, and product or service quality throughout the supply chain.</p><p>Who we need We are hiring a Customer Support Technician to support our Ottawa Service Centre.</p><p>This is a hands-on, operational role responsible for managing the intake, processing, and shipment of environmental samples while ensuring accuracy, efficiency, and a high level of client service.</p><p>This position plays a critical role in keeping the service centre running smoothly day to day.</p><p>You will be the first point of contact for clients, the gatekeeper of sample integrity, and a key operator in ensuring timely and accurate sample flow to our laboratory network.</p><p>This is a fast-paced environment where priorities shift quickly.</p><p>Success in this role requires someone who is proactive, highly organized, detail-oriented, and comfortable taking ownership of a busy operational site.</p><p>This existing role is based in Bureau Veritas  Ottawa office, expected to work on-site 5 days a week, Monday to Friday, 8:30am to 5:00pm.  What's in it for you Career growth in laboratory operations.</p><p>Clear development pathway within lab operations, with opportunities to progress into Sample Entry, Project Coordination, or Project Management roles.</p><p>Well-rounded operational exposure.</p><p>Gain hands-on experience across customer service, logistics coordination, inventory management, and laboratory support functions in a dynamic environment.</p><p>Technical and regulatory capability building.</p><p>Develop strong expertise in a regulated, quality-driven setting, including QA/QC standards, Chain of Custody processes, and regulatory sample handling.</p><p>Autonomy within a stable, supportive environment.</p><p>Take ownership of your work after onboarding, supported by a collaborative team culture and the stability of a global organization focused on safety and quality.</p><p>How you will make an impact Support sample reception operations.</p><p>You will receive, unpack, organize, and process environmental samples while ensuring accurate Chain of Custody documentation and compliance with regulatory requirements.</p><p>Greet and assist clients onsite.</p><p>You will act as the first point of contact for clients, providing professional, friendly service while reviewing sample submissions and resolving basic inquiries.</p><p>Ensure accurate sample data entry.</p><p>You will enter sample information into LIMS, assign correct test codes, and maintain data integrity aligned with holding times and analytical requirements.</p><p>Coordinate sample logistics and shipping.</p><p>You will prepare and packag- Location Ottawa, ON
- Work location On site
- Salary$19.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #629829074239359169
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