customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on August 06, 2026 by Employer details Blair Plumbing Heating and Air Conditioning
Job details
*Call Center Responsibilities* * Convert incoming customer calls into booked service appointments. * Deliver call scripts with an authentic cadence; be clear, compelling and personable. * Respond to customer requests, resolving issues and promoting the brand. * Participate in training to boost booked calls and practice outbound calling. * Be professional and establish customer rapport, encouraging repeat business. * Adhere to the company's plan to resolving customer complaints quickly and favorably. * Maintain and update customer database with complete and accurate information. *Your skill set.* * Develop a proven track record in customer service. * IT competent; good typist and proficient with phone systems. * Highly organized with exceptional follow through abilities. * Strong verbal and written communications * Ability to build trust and and demonstrate empathy. * Personality that blends well with a fast-paced , goal driven environment. * Competitive individual contributor who also loves to win as a team. Job Types: Permanent, Full-time Pay: $27.00-$32.00 per hour Benefits: * Company events * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Vision care Ability to commute/relocate: * Kelowna, BC V1X 2K1: reliably commute or plan to relocate before starting work (required) Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person- Location Kelowna, BC
- Work location On site
- Salary$27.00 to $32.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #10223351200
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