travel agency manager
Posted on August 07, 2026 by a licensed third-party for Employer details Top Canada Tours
Job details
Education: Bachelor's degree. English language and literature, general. Business/commerce, general. Tourism and travel services management. Asset languages: Mandarin. Cantonese. Work setting: Retail service establishment. Urban area. Willing to relocate. Travel wholesalers. Travel agency. Tourism/travel services. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Determine merchandise and services to be sold. Develop and implement marketing strategies. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Conduct performance reviews. Supervise office and volunteer staff. Supervision: 3-4 people. Computer and technology knowledge: Database software. Electronic mail. Area of work experience: Tourism. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Client focus. Excellent oral communication. Organized. Team player. Ability to multitask. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?. Employment terms options: Shift. Experience: 2 years to less than 3 years. Employment terms options: Day. Weekend. Other benefits: Free parking available. Other benefits. Team building opportunities. Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .- Location 1623 Center Street NW suite 188Calgary, ABT2E 8S7
- Work location On site
- Salary$46.15HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Day, Weekend, Shift
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3639661
Overview
Languages
English
Education
- Bachelor's degree
- English language and literature, general
- Business/commerce, general
- Tourism and travel services management
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Mandarin
- Cantonese
Work setting
- Retail service establishment
- Urban area
- Willing to relocate
- Travel wholesalers
- Travel agency
- Tourism/travel services
Responsibilities
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Conduct performance reviews
- Supervise office and volunteer staff
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- Database software
- Electronic mail
Area of work experience
- Tourism
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
Benefits
Other benefits
- Free parking available
- Other benefits
- Team building opportunities
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-08-28
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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