store manager - retail

Title posted on indeed.com - Retail Store Manager | Yorkdale

Posted on August 08, 2026 by Employer details Leah Alexandra Jewelry

Job details

Leah Alexandra Jewelry is looking for a passionate, experienced, and highly organized Retail Store Manager to lead our Toronto team at our Yorkdale Shopping Centre location. This position will be based at our new *Yorkdale Shopping Centre location*, anticipated to open in *September*. Successful candidates must be available to work mall operating hours, including evenings, weekends, and holidays. We?re seeking a strong leader who thrives in a fast-paced retail environment, is passionate about fashion, jewelry, and elevated customer experience, and has a proven ability to drive operational excellence while developing high-performing teams. This role is ideal for someone who is both people- and process-oriented?balancing sales leadership, team development, inventory management, visual merchandising, and day-to-day retail operations. As Store Manager, you will play a key role in ensuring the success of the Yorkdale location while embodying the creativity, professionalism, and values of Leah Alexandra Jewelry. *About the Role* As a Retail Store Manager, you will: * Lead, coach, and inspire a team of 6 to 8 Sales Associates and Spark Technicians * Oversee all daily store operations, ensuring efficiency, organization, and an elevated customer experience * Create and manage staff schedules to ensure proper coverage, productivity, and alignment with business needs and payroll budgets * Drive sales performance while motivating the team to achieve individual and store goals * Monitor KPIs, conversion, sales trends, and team productivity, implementing strategies for growth and improvement * Lead by example in customer service, professionalism, leadership, and team culture * Build strong client relationships and foster long-term loyalty through exceptional service experiences * Oversee inventory accuracy, stock organization, cycle counts, transfers, replenishment, and loss prevention processes * Ensure visual merchandising and store presentation consistently reflect the Leah Alexandra brand aesthetic * Recruit, hire, onboard, and train new employees while supporting ongoing development and performance management * Conduct regular coaching conversations, team check-ins, and performance reviews to maintain strong morale and accountability * Manage store communication, reporting, and follow-ups with head office and leadership teams * Support operational problem-solving with a calm, solutions-oriented approach in a fast-paced environment * Stay current with jewelry, fashion, styling, and social media trends to keep the store experience fresh and inspiring * Support and guide Spark Technicians to ensure consistent service quality and technical standards You will also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required. *Key Responsibilities* * Lead the team to consistently deliver exceptional customer service and strong sales performance * Manage daily operations including opening/closing procedures, cash handling, task delegation, and execution of store priorities * Create weekly staff schedules and manage time-off requests while maintaining operational efficiency * Monitor payroll hours and staffing budgets to balance productivity and customer experience * Oversee all inventory processes including cycle counts, receiving, transfers, replenishment, accuracy, and loss prevention * Collaborate closely with Retail Operations and leadership teams to support company initiatives * Maintain high standards for visual merchandising, cleanliness, and overall store presentation * Train, coach, and support employees through ongoing feedback and development conversations * Support hiring and onboarding to ensure strong team culture and performance * Manage store communications, inbox inquiries, and operational follow-ups efficiently and professionally * Handle customer concerns proactively and professionally to maintain strong client relationships * Ma