customer support representative - wholesale
Title posted on Talent.com - Customer Service (Social Media)
Posted on August 11, 2026 by Employer details Boldr
Job details
<h3>A LITTLE BIT ABOUT Boldr</h3><p></p><ul><li>Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.</li><li>We are a global team, united by our desire to connect diverse people with common values for boldr impact. </li><li>We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.</li></ul><p></p><h3>LET?S START WITH OUR VALUES</h3><p></p><ul><li>Meaningful connections start with AUTHENTICITY</li><li>We do our best work by being CURIOUS</li><li>We grow by remaining DYNAMIC</li><li>Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE </li><li>At the heart of great partnerships we?ll always find EMPATHY</li></ul><p></p><h3>WHAT IS YOUR ROLE</h3><p>As a Senior Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.</p><p></p><h3>WHY DO WE WANT YOU</h3><p></p><p>We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.</p><p></p><h3>WHAT WILL YOU DO</h3><p></p><ul><li><strong>Social Media Management:</strong></li><ul><li>Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.</li><li>Respond to customer inquiries promptly, providing accurate information and resolutions.</li></ul></ul><p></p><ul><li><strong>Customer Engagement:</strong></li><ul><li>Build and maintain positive relationships with customers through social media interactions.</li><li>Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.</li></ul></ul><p></p><ul><li><strong>Issue Resolution:</strong></li><ul><li>Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.</li><li>Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.</li></ul></ul><p></p><ul><li><strong>Content Sharing:</strong></li><ul><li>Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.</li></ul></ul><p></p><ul><li><strong>Feedback Loop:</strong></li><ul><li>Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.</li><li>Advocate for improvements in our products and services based on social media feedback.</li></ul></ul><p></p><ul><li><strong>Social Media Guidelines:</strong></li><ul><li>Adhere to company guidelines and policies when representing Tractive on social media platforms.</li><li>Maintain a consistent and professional brand voice.</li></ul></ul><p><strong>Requirements</strong></p><h3>WHAT WE?LL LIKE ABOUT YOU</h3><p></p><p> YOU ARE?</p><p></p><ul><li>Curious and authentic, just like us! #beboldr </li></ul><ul><li>An analytical and critical thinker, with an eye for even the most minute of details</li><li>Passionate about client satisfaction</li></ul><p></p><p>YOU HAVE?<br><br></p><ul><li>Bachelor's degree in marketing or any field related. </li><li>Minimum of 2-3 years of experience in customer support, with a focus on social media management.</li><li>Strong understanding of various social media platforms and their best practices.</li><li>Previous experience with social media support tools is preferred.</li><li>Excellent written communication skills, with the ability to craft engaging an- Location Toronto, ON
- Work location On site
- Salary$32,000 to $40,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #628696988092146625
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