customer support representative - wholesale
Title posted on Talent.com - Bilingual Customer Service Representative ? 100% Remote
Posted on August 18, 2026 by Employer details Recrute Action
Job details
<b>Job Description</b><br><span id="spandesc"><div><b>Bilingual Customer Service Representative ? Remote </b><b><br/></b></div><div><br/></div><div>Support customers in a fast-paced insurance environment where professionalism, collaboration, and strong communication are valued. This opportunity offers the chance to contribute to service excellence while helping customers navigate a variety of inquiries and concerns.<br/></div><div><br/></div><div><b>What is in it for you:</b><b><br/></b></div><div><br/></div><div>? Hourly salary of $21.5.<br/></div><div>? 12-month contract with the potential for permanent employment.<br/></div><div>? Day schedule, 37.50 hours per week.<br/></div><div>? Enjoy the flexibility of remote work.<br/></div><div><br/></div><div><b>Responsibilities:</b><b><br/></b></div><div><br/></div><div>? Respond to customer inquiries regarding products and services by phone or email.<br/></div><div>? Identify customer issues and provide solutions or appropriate follow-up.<br/></div><div>? Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.<br/></div><div>? Communicate claim investigation updates and planned adjustments to customers.<br/></div><div>? Escalate unresolved complaints to the appropriate internal departments.<br/></div><div>? Maintain detailed and accurate records of customer interactions and actions taken.<br/></div><div>? Ensure a professional, customer-focused experience while meeting productivity expectations.<br/></div><div><b><br/></b></div><div><b>What you will need to succeed:</b><b><br/></b></div><div><b><br/></b></div><div><b>Required qualifications</b><br/></div><div><br/></div><div>? Completion of a degree program.<br/></div><div>? 2 years of customer service experience.<br/></div><div>? 2-4 years of experience handling customer inquiries, resolving complaints, and providing customer support.<br/></div><div>? Experience accurately documenting customer information, interactions, and actions taken.<br/></div><div>? Proficiency with computer applications, including MS Outlook and data entry systems.<br/></div><div>? Ability to work independently and manage competing priorities effectively.<br/></div><div>? Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and provide updates regarding claims and service-related matters in both languages.<br/></div><div><br/></div><div><b>Preferred qualifications</b><b><br/></b></div><div><br/></div><div>? Experience handling billing adjustments, refunds, or service resolutions.<br/></div><div>? Exposure to inbound and outbound call environments.<br/></div><div>? Customer service experience in corporate, financial, insurance, or medical settings.<br/></div><div>? Familiarity with issue escalation processes.<br/></div><div>? Ability to manage high volumes of calls or inquiries while maintaining service quality.<br/></div><div><br/></div><div><b>Why Recruit Action?</b><b><br/></b></div><div><br/></div><div>Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.<br/></div></span><br/>- Location Toronto, ON
- Work location On site
- Salary$21.50HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #633049217526734600
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Page details
- Date modified: