call centre manager
Posted on August 19, 2026 by Employer details Harlow Payments
Job details
Education: College/CEGEP. Work setting: Relocation costs not covered by employer. Urban area. Tasks: Analyzes the administrative issues in order to provide help to the employee. Sort the technical problems in order to help the employee with established procedures. Hire, train, direct and motivate staff. Leading/instructing groups. Monitor and evaluate. Provide staff training. Resolve conflict situations. Conduct sales calls. Supervisory Experience. Offer mentoring. Monitor staff performance . Monitor department's performance. Conduct quality audits . Supervision: More than 20 people. Policy and program experience: Employee recognition. Type of experience: Call centre. Area of work experience: Quality assurance or control. Area of specialization: Sales. Security and safety: Criminal record check. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large caseload. Large workload. Tight deadlines. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Reliability. Team player. Screening questions: Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: Day. Overtime available. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Commission. Group insurance benefits. Life insurance.- Location 2000, rue PeelMontréal, QCH3A 2W5
- Work location On site
- Salary$35.00HOUR hourly / 34 hours per week Minimum wage is guaranteed
- Terms of employment Permanent employmentFull time
- Day, Overtime available
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3651354
Overview
Languages
Bilingual
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Urban area
Responsibilities
Tasks
- Analyzes the administrative issues in order to provide help to the employee
- Sort the technical problems in order to help the employee with established procedures
- Hire, train, direct and motivate staff
- Leading/instructing groups
- Monitor and evaluate
- Provide staff training
- Resolve conflict situations
- Conduct sales calls
- Supervisory Experience
- Offer mentoring
- Monitor staff performance
- Monitor department’s performance
- Conduct quality audits
Supervision
- More than 20 people
Experience and specialization
Policy and program experience
- Employee recognition
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
Area of specialization
- Sales
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Commission
- Group insurance benefits
- Life insurance
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit
Advertised until
2026-09-09
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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