customer support representative - wholesale
Title posted on Talent.com - Customer Service Representative
Posted on August 21, 2026 by Employer details IS2 Workforce Solutions
Job details
<div class="x_elementToProof" data-olk-copy-source="MessageBody">We are seeking an experienced <strong>Customer Service Representative</strong> to join our team. This role is ideal for a customer-focused professional with experience in <strong>order processing, order entry, inventory management, pricing, sales support, and customer relationship management</strong>.</div> <div class="x_elementToProof" data-olk-copy-source="MessageBody"> </div> <div class="x_elementToProof">The successful candidate will communicate with customers by phone and email, process customer orders, respond to product and pricing inquiries, check inventory, coordinate product availability, and work closely with our <strong>sales, supply chain, warehouse, and distribution teams</strong>.</div> <div class="x_elementToProof"> </div> <div class="x_elementToProof">This is a fast-paced position requiring excellent communication skills, strong attention to detail, problem-solving abilities, and the ability to manage multiple priorities while delivering exceptional customer service.</div> <div class="x_elementToProof"><strong>Key Responsibilities</strong></div> <ul data-start="1199" data-end="2145"> <li>Process and enter <strong>customer orders</strong> using web-based applications and BPCS/AS400 systems</li> <li>Provide professional and timely <strong>customer service</strong> by phone and email</li> <li>Respond to <strong>product, inventory, pricing, availability, and order status inquiries</strong></li> <li>Perform <strong>stock checks</strong> and coordinate product availability</li> <li>Expedite and source products to meet customer requirements</li> <li>Monitor and follow up on <strong>customer orders and deliveries</strong></li> <li>Support the <strong>outside sales team</strong> with customer requests and order-related activities</li> <li>Work closely with <strong>supply chain, purchasing, warehouse, logistics, and distribution partners</strong></li> <li>Resolve customer issues and provide effective <strong>problem resolution</strong></li> <li>Build and maintain strong <strong>customer relationships</strong></li> <li>Enter customer and order information accurately while maintaining a high level of attention to detail</li> <li>Prioritize multiple customer requests and meet deadlines in a <strong>fast-paced environment</strong></li> </ul> <div class="x_elementToProof"><strong>Qualifications</strong></div> <ul data-start="2167" data-end="3033"> <li><strong>3–5 years of customer service, customer care, order management, or inside sales support experience</strong></li> <li>Excellent <strong>verbal and written communication skills</strong></li> <li>Experience with <strong>order entry, order processing, inventory, pricing, or product inquiries</strong></li> <li>Strong organizational skills and ability to <strong>prioritize and multitask</strong></li> <li>Excellent interpersonal and <strong>customer relationship management</strong> skills</li> <li>Strong problem-solving, decision-making, and critical-thinking abilities</li> <li>High level of <strong>emotional intelligence, professionalism, and business integrity</strong></li> <li>Ability to work independently with minimal supervision while contributing effectively as part of a team</li> <li>Proficiency with <strong>Microsoft Office</strong>, including Outlook and Excel</li> <li>Experience with <strong>ERP, AS400, BPCS, or order management systems</strong> is an asset</li> <li>College diploma or university degree preferred</li> </ul> <div class="x_elementToProof"><strong>Compensation</strong></div> <div class="x_elementToProof"><strong>$50,000–$65,000 per year</strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>Apply Today!</strong></div>- Location Surrey, BC
- Work location On site
- Salary$50,000 to $65,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #633751144270669784
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