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front desk agent

Posted on September 04, 2026 by Employer details ASDIN HOSPITALITY LTD

Job details

Job Summary We are looking for a friendly, professional, and customer-focused *Front Desk Agent* to join our hotel team. The Front Desk Agent is responsible for welcoming guests, completing check-ins and check-outs, handling reservations and payments, answering guest inquiries, and ensuring every guest has a positive experience. Key Responsibilities * Welcome and greet guests in a warm and professional manner. * Check guests in and out efficiently and accurately. * Process reservations, cancellations, modifications, and room assignments. * Answer telephone calls, emails, and guest inquiries. * Provide information about hotel services, amenities, local attractions, and transportation. * Handle guest requests, concerns, and complaints professionally. * Process payments, deposits, refunds, and other financial transactions. * Maintain accurate guest records and front-desk documentation. * Coordinate with housekeeping and maintenance regarding room status and guest requests. * Follow hotel policies, safety procedures, and security standards. * Maintain a clean, organized, and professional front-desk area. * Assist with other front-office duties as required. Qualifications * Previous hospitality experience required. * Knowledge of Visual Matrix or other hospitality PMS required. * Excellent communication and interpersonal skills. * Professional and friendly attitude. * Strong organizational and problem-solving abilities. * Ability to work independently and as part of a team. * Basic computer skills and ability to learn hotel reservation/PMS systems. * Ability to work flexible shifts, including evenings, weekends, and holidays. * High school diploma or equivalent preferred. What We Offer * Competitive hourly wage * Employee discounts on hotel stays * Training and opportunities for advancement * Supportive team environment * Flexible scheduling Pay: $17.60-$18.00 per hour Expected hours: 20.0 ? 30.0 per week Benefits: * On-site parking Ability to commute/relocate: * Fergus, ON: reliably commute or plan to relocate before starting work (required) Experience: * hospitality: 1 year (required) Work Location: In person