information technology (IT) analyst
Title posted on Talent.com - IT Service Management & Analytics Specialist
Posted on September 14, 2026 by Employer details Lancesoft
Job details
Location: Montreal (day 1 onboarding onsite / in-office presence required 3x/week)<br>Years of experience: 5-7<br><strong>Job Summary:</strong><br>The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.<br>This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.<br>In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.<br>The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.<br><br><strong>Required Skills & Experience:</strong><ul>	<li>Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.</li>	<li>Experience working with ServiceNow or a comparable enterprise ITSM platform.</li>	<li>Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.</li>	<li>Experience developing dashboards, KPIs, reports, and management-level operational insights.</li>	<li>Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.</li>	<li>Strong project coordination, organizational, and stakeholder management capabilities.</li>	<li>Ability to work effectively across technical, risk, control, audit, and business teams.</li>	<li>Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.</li>	<li>Ability to manage competing priorities and drive initiatives across multiple teams.</li>	<li>Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.</li></ul><strong>Preferred Qualifications:</strong><ul>	<li>Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.</li>	<li>Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.</li>	<li>Familiarity with ITIL principles or ITIL certification.</li>	<li>Experience with operational risk, controls, audit, or regulatory processes.</li>	<li>Experience identifying and implementing workflow automation or process improvement opportunities.</li>	<li>Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.</li>	<li>Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.</li></ul><strong>Ideal Candidate:</strong><ul>	<li>The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.</li>	<li>This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.</li>	<li>The candidate does not need to be an AI engineer or data scientist;(experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.</li></ul><br>*//<br>EEO Employer<br>Minori- Location Montréal, QC
- Work location On site
- Salary$55.00 to $60.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #637292993122993526
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