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hotel night auditor

Posted on September 15, 2026 by Employer details Holiday Inn Express & Suite Colwood

Job details

*Company profile:* Holiday Inn Express & Suites, located in Colwood, British Columbia, is a modern hotel serving the Westshore community of Greater Victoria. With 80 spacious guest rooms, contemporary amenities, and convenient access to local attractions, shopping, and dining, we are committed to providing a clean, comfortable, and welcoming stay for every guest. Our dedicated team takes pride in delivering high-quality service and maintaining strong workplace standards. *Position Overview:* We are seeking a reliable and detail-oriented Hotel Night Auditor to join our hotel team. The Night Auditor plays an important role in overseeing the hotel?s overnight operations, supporting a high standard of guest service, and helping ensure the accuracy and continuity of daily hotel operations. As a key overnight team member, this position also contributes to maintaining a safe, secure, and welcoming environment for guests and hotel facilities. *Main Duties and Responsibilities:* ? Maintain accurate and up-to-date records of room availability, reservations, room status, and room assignments throughout the overnight shift. ? Welcome arriving guests, complete registration procedures, assign appropriate rooms, and assist with guest departures. ? Respond to guest questions regarding hotel services, amenities, reservations, rates, and nearby services or attractions. ? Address guest concerns and complaints professionally and take appropriate steps to resolve issues or escalate them when necessary. ? Review guest folios and charges at departure, process payments, and follow established cash and credit card procedures. ? Review and verify daily front desk and guest account records, including receipts, vouchers, room charges, and transaction summaries using the hotel?s computerized systems. ? Complete the nightly reconciliation of hotel revenues and payment settlements, including balancing cash, credit card, and room-charge transactions against daily revenue records. ? Post outstanding charges, investigate discrepancies, correct identified errors where appropriate, and report unresolved variances to management. ? Prepare required night audit documentation, revenue summaries, and hotel operating reports for management review. ? Handle reservation requests, provide room availability and rate information, complete bookings, and support room sales and upselling opportunities when appropriate. ? Answer incoming telephone calls and provide accurate, courteous, and professional assistance in accordance with front office service standards. ? Coordinate with other hotel departments regarding guest requests, room status, maintenance concerns, and operational matters arising during the overnight shift. ? Monitor the hotel during overnight hours and follow established safety, emergency, and security procedures to help protect guests, employees, and hotel property. ? Respond appropriately to after-hours incidents or security concerns and notify management or the appropriate authorities when required. ? Maintain an organized, professional, and welcoming front desk environment while supporting consistent guest service throughout the overnight shift. *Position Requirements:* ? Completion of secondary school. ? Post-secondary education in accounting, bookkeeping, front desk operations, hotel management, or a related field is preferred. ? Previous experience in accounting, night audit, or hotel front desk operations is an asset. ? Experience using Opera Property Management System (PMS) or similar hotel management software is an asset. ? Strong computer skills, including proficiency with Microsoft Office applications. ? Ability to work accurately with guest accounts, payments, financial records, and daily reconciliation information. ? Strong communication and customer service skills for assisting guests in person and by telephone. ? Ability to work independently and exercise sound judgment during overnight shifts. ? First Aid and CPR c