customer support representative - wholesale
Title posted on Talent.com - Customer Service Representative
Posted on September 17, 2026 by Employer details POWERGROUP Resources
Job details
<p>The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.</p><p>As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.</p><p>This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.</p><p><em>We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.</em></p><h3>Key Responsibilities</h3><p><strong>Customer Service & Sales</strong></p><ul><li>Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience</li><li>Prepare quotes, sales orders, invoices, and work orders accurately</li><li>Recommend products and solutions based on customer needs and project requirements</li><li>Support customers with product selection, availability, pricing, and order timelines</li><li>Resolve customer concerns professionally and escalate issues when required</li></ul><p><strong>Account Management</strong></p><ul><li>Manage and maintain assigned customer accounts</li><li>Build strong relationships with contractors, builders, woodworkers, and retail customers</li><li>Follow up on quotes and sales opportunities to help convert inquiries into orders</li><li>Assist in maintaining and growing existing monthly account holder relationships</li><li>Monitor customer purchasing trends and identify upselling and cross selling opportunities</li></ul><p><strong>Administrative & Operational Support</strong></p><ul><li>Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment</li><li>Assist with account receivables follow-up and customer payment inquiries</li><li>Maintain accurate customer records within internal systems</li><li>Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed</li><li>Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation</li></ul><p><strong>Requirements</strong></p><ul><li>Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.</li></ul><ul><li>Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.</li><li>Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.</li><li>Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.</li><li>Comfortable learning technical product knowledge and recommending solutions based on customer needs.</li><li>Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accoun- Location Smithville, ON
- Work location On site
- Salary$50,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #630109343194220737
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